In Forrester's 38-criteria evaluation of the cloud strategies of online collaboration software vendors, we identified eight significant collaboration services providers — Box, Cisco Systems, Citrix Online, Google, IBM, Microsoft, salesforce.com, and Yammer — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria for constructing an online collaboration service and where they stand in relation to each other. Given the relative immaturity of this market and the nature of client questions about it, Forrester chose to evaluate the overall strategies of these providers across criteria like global footprint, service-level agreements, mobile support, enterprise readiness, and more. This report and associated Excel model highlight the key criteria CIOs and their staffs should evaluate when looking at prospective providers of online collaboration services.

Deepen your customer relationships. Drive operational effectiveness. Optimize your workforce. Read this solution brief to see how using IBM SmartCloud for Social Business services to become a social business can help your organization simplify, speed up and enhance interactions in practically all areas of the business.

Vodafone Integrated M2M Terminals combine high-quality hardware with pre-configured M2M connectivity services, tested and supplied by Vodafone. They support a wide range of M2M applications, with support from a single source. From air conditioning units to point of sale kiosks, digital signage and security systems, Vodafone Integrated M2M Terminals, with embedded connectivity, deliver secure, transparent, reliable information exchange between devices, corporate networks and users

The healthcare industry today is facing many challenges. Demand for services has never been higher, putting pressure on the quality and availability of care for everyone. But healthcare delivery models are also shifting. M2M solutions provide a step change in the way caregivers provide treatment that can free up valuable resources and extend the reach of care beyond the hospital. Vodafone M2M solutions for healthcare enable patients to receive care in their homes, and offer peace of mind with constant monitoring and support via wireless mobile devices.

This paper explores how M2M can change how companies manage and maintain widely distributed industrial equipment, resulting in better equipment uptime, dramatically lower servicing costs, and even the ability to offer entirely new commercial and pricing models. This paper is intended for industrial equipment manufacturers that service the equipment they sell, but it’s also relevant for any organisation that has an extensive estate of equipment to maintain.

The potential of M2M communications is almost unlimited: applications include fleet and asset tracking; smart metering; industrial, building and home automation; improved security, and more. This paper explores the key business drivers behind M2M wireless communications ,the different hardware, software and communications elements involved, and describes how to introduce M2M technology effectively on a global scale.

The Cloud offers new potential to drive profitability, agility and efficiency in carrier interconnect routing and wholesale termination services. From servicing new business opportunities to creating new efficiencies, the Cloud is giving carriers more options and addressing increased complexity. But not all Cloud solutions are the same, with different technical options, operations capabilities and business models. The key to success is to ask the right questions and get the most out of a Cloud service to maximize ROI.
In this white paper, the key questions to ask when considering a Cloud solution for wholesale termination services and carrier interconnect routing are considered. These are based on DIGITALK's experience working with a growing number of service providers and network operators who have chosen to adopt a Cloud platform on which to base their carrier routing and wholesale services.

Improve Contact Center KPIs. As customers demand higher levels of service it's now critical to make sure your contact center agents are equipped to keep pace. Learn how deploying a virtual agent on CSR desktops enhances agent performance and efficiency.

Who would benefit from downloading this Whitepaper:

• Directors, C-Level and above of;
• The Contact/Call Center
• Customer Service
• Customer Experience
• Marketing
• E-Commerce

NOW Is the Time to Get Online Self-Service Right! Indicators are everywhere that 2013 is the year when virtual assistant technology will dominate the customer service landscape. Here are 8 reasons why we think it is time for online self-service to shine.

Who would benefit from downloading this Whitepaper:

• Directors, C-Level and above of;
• Customer Service
• Customer Experience
• Marketing
• E-Commerce

Stop These Dollars From Flying Away... When your website does a poor job of resolving customer service issues, the escalation costs are truly astounding. Our latest report shows you where these runaway costs originate, and how you can stop them.

Who would benefit from downloading this Whitepaper:

• Directors, C-Level and above of;
• Customer Service
• Customer Experience
• Marketing
• E-Commerce