For Enterprise organizations, utilization of software as a service (SaaS) applications means easier budgeting, faster deployment, and reduced risk. For cloud service providers and established on-premise software publishers, SaaS presents a new opportunity to give customers what they want—while ensuring recurring revenue streams and exploring new markets. The future of software delivery is clear. It’s the path to software monetization in the cloud that becomes foggy for both cloud service providers and established software publishers. While delivering software as a service opens many doors for software vendors, it also presents a new set of challenges. This paper explores the top six challenges software publishers are faced with, and presents a quick and easy way for SaaS providers to define their service catalogs, provision and control user access at the feature level, measure service usage for billing and business intelligence purposes, and instantly adapt their service catalog to embrace new and evolving market opportunities.

Collections contact centers and Accounts Receivables Management (ARM) firms face a constant challenge: being able to maximize payments while staying compliant and up to date with new rules and regulations. Speech analytics can help ease this challenge by analyzing every agent contact – either during or after the call – to eliminate compliance risk, improve agent performance, and increase recovery rates. This case study highlights how one ARM firm was able to leverage speech analytics to proactively reduce complaints and prepare for Consumer Financial Protection Bureau (CFPB) audits.

Scale-out storage technologies have rapidly gained popularity over the past several years, successfully crossing the chasm from niche technology to mainstream enterprise solution. As this shift occurs, an increasing number of enterprises are seeking to understand the advantages of the newer technology when it comes to the storage of exploding amounts of unstructured data.

Today’s enterprise faces a myriad of choices when selecting storage technologies. For a large and quickly growing segment of storage applications - those characterized by the need to reliably store large volumes of unstructured data - an increasing number of enterprises are turning to "scale-out" storage technologies.

Over the past ten years, enterprises have seen enormous gains in scalability, flexibility, and affordability as they migrated from proprietary, monolithic server architectures to architectures that are virtualized, open source, standardized, and commoditized.

Unfortunately, storage has not kept pace with computing. The proprietary, monolithic, shared- all, and scale-up solutions that dominate the storage industry today do not deliver the scalabil- ity, flexibility, and economics that modern datacenter and cloud computing environments need in a hyper-growth, virtualized, and increasingly cloud-based world. Red Hat Storage was created to address this gap.

Is your company struggling to keep up with unprecedented data growth? If so, you’re not alone. With the amount of data managed by enterprise datacenters expected to explode by a factor of 50 over the coming decade, CIOs now rank data growth as their top concern, and making sense of all that data as their top priority. Data appears to have officially taken center stage within the enterprise, and for good reason.

The Aberdeen Group surveyed 106 enterprises spanning various sectors to see how they are dealing with very high growth storage. In this report we look at each component of Hybrid Cloud Storage. As users of this new technology, they will be able to choose where to locate their data, on-premise with Scale-out NAS or in the Public Cloud.

Salesforce.com has helped make cloud computing a trusted way for companies to access world-class enterprise software functionality. Today, over 63,200 businesses have embraced this low cost, low-risk approach to software delivery and are reaping the benefits of CRM through world-class applications like Sales Cloud™ and Service Cloud™. This compelling case study explains how Salesforce.com is using the LiveOps Platform to run their Global Customer Support organization and how they’re able to deliver the best customer experience.

Maintaining communications with a workforce that is scattered the length and breadth of the country can be challenging at the best of times, but when those workers could potentially find themselves subject to physical violence, staying in regular contact is essential. This case study explains how LiveOps helps ADT improve security response times and increase guard welfare.

With the proliferation of IP, the demand for unified communications, and given the rise of the ‘smartphone,’ the industry has founded the premise that the telephone network is now a platform that can support various third-party applications; which has left communication service providers to rethink how they use communications. The ability to leverage IP and pull together a unified offering for sale or resale is still tougher than ever. Shango has established a common service orchestration platform for unified communications to help.

IBM® SmartCloud Social Collaboration for Government offers a rich suite of cloud-based social collaboration services designed to improve efficiency and productivity while decreasing costs. Hosted in a dedicated cloud environment, the suite features industry leading web-based email and instant messaging, collaboration, social networking and support for mobile devices. Such tools can help you facilitate a more productive workforce that makes better decisions faster.

In line with government policies and initiatives to lower cost while improving citizen services, IBM SmartCloud Social Collaboration for Government can enable you to reap the productivity benefits of collaboration capabilities without long-term commitment at reduced cost.