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This free service is provided to help you with the tasks of research and analysis in hopes of increasing your productivity. Using more simplified search criteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.


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The New Help Desk: TeamSupport Enables Businesses to Better Understand Their Customers
TeamSupport
12/8/2014 11:49:32 AM
TeamSupport is a fully hosted cloud-based help desk solution that solves a fundamental problem that most support systems don’t: helping businesses better understand their customers.

Robert C. Johnson, president and CEO of TeamSupport LLC, explains it does that by delivering a suite of tools that provide insights into how customers interact with your company. CUSTOMER magazine recently interviewed Johnson to learn more.

Neustar Puts the Most Relevant & Current Data at Your Fingertips Identifiers, Attributes & Network
Neustar
12/8/2014 11:45:46 AM
“It is imperative for marketers to stand apart from the holiday noise by moving from monologue to a true, personalized dialogue. The best way to have a real dialogue with your customer is to leverage your own data. Our clients combine Neustar’s extensive data assets with their own data to identify, verify, and engage their customers in a personal and unique way, building deeper and more profitable relationships, both offline in call centers and in the digital ecosystem.” - Henry Tam, a managing director at Neustar.

Why Cloud May Be Your Best Option for Quality Management and Improved Customer Experience
Knoahsoft
12/5/2014 1:17:34 PM
Providing an exceptional customer experience requires exceptional contact center agents. While routing applications address getting an interaction to the right agent resource, quality management helps contact center management train and prepare its staff to optimally process those interactions. The cloud is increasingly being seen as a viable alternative for both types of applications.

Download this white paper to discover how the emergence of cloud-based workforce optimization solutions are helping companies save money and gain access to sophisticated quality management capabilities that enable contact centers to deliver on their customer experience visions.

Expand Your Horizons with M2M
Vodafone
11/18/2014 11:04:20 AM
As M2M technology permeates the industrial landscape, the utilities and energy sector are primed for adoption. In collecting customer behavioral data, M2M technology allows for more efficient energy use, happy customers and a more robust bottom line. See how Vodafone is helping drive the M2M revolution, download the white paper to learn more.

Machine-to-Machine Communications Service Provider Benchmarking 2014
Vodafone
11/18/2014 11:01:58 AM
The research is in, and according to Machina Research Vodafone holds onto the No.1 spot in terms of global M2m capabilities. The scoring metric was based on the six ‘P’s: Pedigree, Platforms, Place, Partnership, Process and People—Read the white paper to get the full analysis and report.

Understanding the Impact of the Connected Revolution
Vodafone
11/18/2014 10:59:21 AM
M2M is transforming the way business is done, and the future is lining up to be those that take advantage of M2M technology, connectivity and data analytics and those that do not. The choice is yours, read the full report to find out how your business can join the revolution.

Improve the Product Lifecycle
Vodafone
11/18/2014 10:56:43 AM
Manufacturers of all kinds face the stresses of demand, energy and labor and material costs. The magic of M2M allows a business to transform operations, and when implemented will save on cost and inefficiencies while increasing revenue and production. Vodafone is helping usher in a new wave of manufacturing, read more to find out how.

Disaster Recovery Best Practices
Unitrends
11/11/2014 11:45:54 AM
This Disaster Recovery Best Practice brief will describe how to leverage Unitrends offerings to ensure data protection and best practices for disaster recovery scenarios. After reading this brief, you will understand how to protect businesses' most critical data where backups alone simply will not meet the recovery need.

Backing Up With Doctor Who: 12 Reasons For 12 Doctors
Unitrends
11/11/2014 11:44:42 AM
Doctor Who — television's great traveler through space and time — might be the ultimate backup specialist. Not only does he go on adventures with his companions in the TARDIS, he can recover from just about any disaster simply by regenerating himself. While each incarnation of the Doctor is slightly—or vastly—different from the last, each brings something new to the table. That’s what has made the series so great for the last half century.

5 Ways Disaster Recovery Is Like Jack Bauer
Unitrends
11/11/2014 11:41:56 AM
If you don’t swoon at the words "disaster recovery," we don’t blame you. After all, the term sounds kind of pragmatic. No-nonsense. Mandatory. We get it, but things may just change when you start thinking of disaster recovery in terms of Jack Bauer from 24.

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