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How "Friction-Free" Care Can Bolster the Bottom Line by Opus Research
Contact Solutions
7/25/2014 8:36:43 AM
IVR's are too often seen as friction points interfering with direct contact with live agents. This report from Opus Research examines ways to improve customer satisfaction in the IVR.

Retail Banking Success: The Important Role of Optimized IVR Systems
Contact Solutions
7/25/2014 8:35:52 AM
This independent research white paper by Bretton Woods, examines lessons that can be learned from retail banking as the industry navigates tremendous change. Banks are dealing with these difficulties, in part, by reexamining their CX strategies.

Why Mobile Apps Fail
Perfecto Mobile
7/25/2014 6:22:32 AM
Two bad app experiences is all it takes for customer abandonment to begin. With some 200 billion apps predicted to be on the market in 2017, there are always alternatives for your users to turn to if your app doesn't work well.

How can you ensure that your app doesn't become a failure statistic?

Well we asked nearly 900 mobile app practitioners and end users a series of questions around mobile apps, including testing challenges, customer feedback and ways to minimize defects. The results are in, and they're astounding.

- How many defects are reported by end users?
- What are the main issues they encounter?
- What are the main challenges from the testing side?

Register to download Why Mobile Apps Fail and get the top 3 key findings. We'll also share the steps to achieving better user experiences.

Learn what you can do to make sure it doesn’t happen to you.

How a Security Operations Center Can Support IT Governance
TMC
7/25/2014 6:17:53 AM
All companies have a need for a Security Operations Center (SOC) to be run in an efficient and proper manner. These duties include everything from the general best practices to the allocation of resources within certain job functions. This paper investigates the five domains of IT Governance associated with a SOC and how those domains have sub domains which delve deeper into the actual roles. As the IT world changes so do the responsibilities of a SOC, as a result the creation of SOC 2.0 is changing what work gets done and how it is performed.

IVR for B2B Marketing: New Strategies for Lead Generation, Scoring, and Nurturing
IfByPhone
7/22/2014 9:04:06 PM
For many B2B marketers, IVR (interactive voice response) is now an integral piece of their demand generation campaigns. How are they using inbound and outbound IVR to generate and qualify phone leads? Would IVR help your lead gen efforts? Find out in this white paper.

Learn the new IVR strategies today's B2B marketers use to:
- Generate high-quality phone leads for sales
- Improve attendance at marketing events
- Upsell and cross-sell new products and services
- Qualify inbound phone leads before passing to sales reps
- Nurture leads to move them faster down the lead funnel

Is generating high-quality phone leads important to your marketing efforts? Learn how to better generate, qualify, and nurture inbound sales calls using IVR.

Tighten Up the Supply Chain and Reduce Costs with SAP® Inventory Manager
SAP
7/22/2014 3:57:04 PM
With the SAP® Inventory Manager mobile app, warehouse clerks, maintenance engineers, and field service technicians alike can be confident of having the mission-critical parts, tools, and materials they need to get the job done. Speed up cycle counts, transfers, issues, and receipts, and keep a handle on your carrying costs.

Optimizing Fiori for Mobile Users
SAP
7/22/2014 3:50:17 PM
SAP Fiori is the New User Experience (UX) for SAP® Software. SAP Fiori Brilliantly Provides the User Experience Foundation for Every Type of User. We Are Introducing an Option for Our Customers to Enjoy SAP Fiori with a Premium Mobile App Experience.

5 Things Every Workplace Should Consider As They Cope With Enterprise Mobility
SAP
7/22/2014 3:45:43 PM
BYOD - Bring Your Own Device - is currently one of the most frequently discussed issues in enterprise mobility. Although often used as a synonym for The Consumerization of Information Technology, BYOD and CoIT are two distinct, albeit highly overlapping trends.
This document is meant to provide organizations an alternate approach - through five simple steps - for developing a holistic end-to-end mobile strategy that embraces the undeniable benefits of CoIT to employees all-the-while mitigating the risks and concerns IT departments have from allowing employees to bring their own devices into the workplace.

Secure Mobile Devices, Apps, and Content with Cloud-Based Management Solutions
SAP
7/21/2014 3:30:25 PM
Manage enterprise mobility and cost effectively with cloud-based solutions from the SAP® Mobile Secure portfolio. Solutions include the SAP Afaria® mobile device management solution, the SAP Mobile App Protection solution by Mocana for Mobile App security, and the SAP Mobile Documents solution for secure mobile content. This comprehensive offering gives you the power to manage your mobile workforce without the complexity and expense of an on-premise installation.

Building The Foundation For Customer Insight: Hadoop Infrastructure Architecture
Internap
7/16/2014 4:44:06 PM
The proliferation of customer-facing data-intensive systems in almost every modern enterprise has catalyzed the rapid deployment of big data environments, commonly with Hadoop as the underlying processing environment. Unfortunately, many IT professionals have had little guidance in understanding how to configure and manage the underlying infrastructure to support Hadoop and its ecosystem of tools and applications.

This complimentary report from Forrester Reseach, Inc. helps IT professionals understand the basics of Hadoop infrastructure and includes guidelines for system configuration, rough data sizing, and suggestions on how to plan for the inevitable growth of the Hadoop big data environment.

Download this report to learn the three primary components of a Hadoop environment, how to architect the right infrastructure for Hadoop and how Hadoop will become a critical part of core enterprise business.

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