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CONTRIBUTORS

Susan J. Campbell Info

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at susanjcampbell.com.

 

Latest Articles

09/15/2014 Are You Strategic Enough for Go-to-Market?
09/15/2014 Are You Ready to Make the Right Choice in the Cloud?
09/15/2014 What is Your Application Integration Plan?
09/15/2014 Are You Ready to Change the Customer Experience?
09/15/2014 The Benefits to Hosted PBX Don't Lie
09/15/2014 Growth in M2M Attracting Providers to Australia
09/15/2014 Verv Tel Brings Enterprise VoIP Solution to the US
09/12/2014 Have You Been Misled by Plug and Play?
09/12/2014 Ready to Engage the Mobile Shopper?
09/11/2014 How a Unified Communications System Can Benefit the Hospitality Market
09/11/2014 What to Demand in Hosted Communications
09/11/2014 How Mobile Growth and Big Data Will Change the Network Market
09/11/2014 Comings & Goings: Five9 Expands Leadership Team
09/11/2014 Why Cisco is Good for Call Accounting
09/10/2014 Can You Improve the Customer Experience by Focusing on Homebuilding?
09/10/2014 Master Agent Strength Expands with New Partnership
09/10/2014 Why Out of Band Management is Better with Best Practices
09/10/2014 Why Coaching is Important, Even with Telemarketing Software
09/09/2014 Why Workforce Management is Good for the Back Office
09/08/2014 Integrated Solutions Meet the Needs of Today's Resellers
09/08/2014 M2M Breakthroughs Impact Clean Energy and Direct Product Communication
09/08/2014 Individual PCs Aren't Always Available: Have You Considered an Upgrade to the Desktop Phone?
09/08/2014 Mobile VoIP is Driving Demand for Wholesale and Retail VoIP Opportunities
09/05/2014 Should Remote Monitoring Remove the Human Element of Network Management?
09/04/2014 Making the Most of Customer Surveys
09/04/2014 Only a Trusted Hosted Softswitch Should Have Access to Your Smartphone
09/04/2014 Why VoIP Monitoring is Critical for the Provider
09/04/2014 How Call Accounting and Telecom Expense Management Help Guide Business Spending
09/04/2014 Guide: Telecom Expense Management Can Help Optimize BYOD
09/03/2014 Call Center IVR Can Help You Capture the Voice of the Customer
09/03/2014 M2M and Wearable Tech: Bringing Machines into the Future
09/03/2014 How Can Customer Service Software Add New Flavor to the User Experience?
09/03/2014 Time Warner Outage Highlights Importance of Power Protection
09/03/2014 Why the Helpdesk Needs Workforce Management
09/03/2014 How Call Center Management Can Affect Positive Change
09/02/2014 What is Your Customer Satisfaction Strategy?
09/02/2014 Mobility is Changing the Way We do Business - Are You Ready?
09/02/2014 The Evolution of M2M Leads to Growing Opportunities
09/02/2014 Are Your Communications Rights Protected?
09/02/2014 The Cloud Contact Center - Are You Truly Ready to Migrate?
08/27/2014 Application Deployment Should Benefit from Rise in Demand for Information Security
08/26/2014 SIP Print Call Recording Enhancements Expected with New Partnerships
08/26/2014 How to Optimize Enterprise Communications
08/26/2014 Why Legacy PBX Resellers Should Consider Offering VoIP
08/26/2014 How to Expect the Unexpected in Network Protection
08/26/2014 Do You Need Telecom Expense Management with BYOD?
08/26/2014 Master Agent Telarus Recognized for Excellence
08/25/2014 Mobile Trends Show Bright Prospects for MVNOs
08/22/2014 Robust Protection a Must with Out-of-Band Management Solutions
08/22/2014 Are Your Enterprise Communications at Risk?
08/22/2014 Application Deployment Market to Evolve as Lenovo Set to Purchase IBM X86 Server Business
08/21/2014 3 Reasons Hosted Phone Systems Make the Cloud More Appealing
08/21/2014 Ready to Improve Agent Performance?
08/21/2014 Five Steps to Improve the Conference Call Services Experience
08/21/2014 How Does SIP Impact Real Time Communications?
08/21/2014 How Call Accounting Can Improve Outcomes with Enterprise Lync Voice Deployments
08/21/2014 FCC to Examine Telecom's Special Access Details
08/20/2014 Equipment Demands Increase as Conference Call Services Grow
08/20/2014 How to Get Your Employees Excited About Brand Promotion
08/20/2014 Tips to Position Your Small Business for Big Growth
08/20/2014 Are You Optimizing the Customer Experience?
08/19/2014 REVE Systems Brings Calling Card Platform to Prepaid Event
08/19/2014 Why Call Center Management Must Be Proactive
08/19/2014 Top 8 Things to Consider When Evaluating a Cloud Contact Center Provider
08/18/2014 Why Conference Call Services Need Robust Call Accounting
08/18/2014 4 Ways Mobile VoIP Deliver Benefits to Businesses
08/18/2014 Are You Measuring the Right Metrics in Your On Demand Call Center?
08/15/2014 How APIs Enable Real Time Communications
08/15/2014 Corporate Demand for Hosted PBX Will Drive Rapid Adoption of Mobile VoIP
08/14/2014 Blurred Lines Between B2B and B2C Shouldn't Lead to Absence of Separation
08/13/2014 How a Master Agent Can Help Improve Location Technology
08/13/2014 How the Hosted Contact Center Helped the Shipyard Improve Customer Satisfaction
08/13/2014 Performance Automation: Essential for Call Center Services
08/13/2014 Five Ways to Build a World-Class Inside Sales Lead Management Team
08/13/2014 Does Your Power Protection Also Save Data?
08/12/2014 The Changing Role of Customer Service in Retail Banking
08/12/2014 How the Employee Handbook Can Improve Workforce Management
08/12/2014 Better Call Center Management When Agents Care
08/12/2014 Good Call Center Scheduling Can Help As Call Centers Come Home
08/11/2014 Why Call Recording is Good for Call Accounting
08/11/2014 Is Your Workforce Optimization 'NICE'?
08/11/2014 Cellular is the New Answer for Out of Band Management
08/08/2014 As Mobile Grows, Application Deployment Takes on New Importance
08/07/2014 Why Ongoing Training is Important with Customer Support Software
08/07/2014 Can Your Virtual PBX Support the Mobile Workforce?
08/07/2014 The Customer Experience Must Actually Focus on the Customer
08/07/2014 Co-Browsing Helps Agents Engage in a New Way of Thinking
08/07/2014 Unified Communications Gets at Boost at ITEXPO with snom
08/07/2014 The Dos and Don'ts of Quality Monitoring with Call Recording
08/07/2014 Calling for Savings? Cut Your Telecom Expenses
08/06/2014 How Suntell Improved the User Experience with Customer Support Software
08/06/2014 Can Inside Sales Lead Management Help You Overcome Your Listening Problem?
08/06/2014 Call Centers Thrive with Virtual Agents
08/05/2014 Will Mobile VoIP Increase with Legal Unlocking?
08/05/2014 4 Tips to Drive Performance Improvements in the Call Center
08/04/2014 Call Accounting: Are You Paying Too Much for Telecommunications?
08/04/2014 Bridging the Gap in Technology Literacy and Wearable Gadgets
08/04/2014 Why Workforce Management Should Focus on Happy Agents
08/01/2014 How to Drive Efficiency and Profitability with a Predictive Dialer
08/01/2014 Why Telemarketing is Still a Proven, Effective Marketing Tool

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