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Susan J. Campbell Info

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at


Latest Articles

04/23/2015 Will Cautious Carrier Spending Slow Router and Switch Revenue in 2015?
04/23/2015 Strong Year in Unified Communications Demand Expected to Help Drive Adoption of Phone Systems
04/21/2015 Demand for Mobile VoIP Driving Growth in Femtocell Development
04/21/2015 Push Towards Cloud Drives Demand for Unified Approach to Real Time Communications
04/21/2015 How Workforce Management Helps the Competitive Advantage
04/21/2015 Is Your Call Center Software Stuck in the Past?
04/20/2015 Call Accounting Shouldn't Rely on Outdated Technology
04/20/2015 Millennials Are Driving Change in the Outbound Call Center
04/20/2015 Can Gamification Help Improve Call Center Scheduling?
04/20/2015 Why Call Center Management Should Pay Attention to Memories
04/15/2015 Why VoIP Monitoring is a Must in Every Environment
04/15/2015 Is it Time to Replace Old Phone Systems with VoIP?
04/15/2015 Workforce Management Market Set to Explode
04/15/2015 Data Management: Easier When Lawmakers Get Out of the Way
04/14/2015 Outages Happen. Do You Have the Right Power Protection?
04/14/2015 To Drive the Best Results in Inside Sales Lead Management, You Need to Understand Marketing ROI
04/14/2015 European Advisers May Need to Adopt Call Recording
04/14/2015 Call Center Management Excellence Starts with Training
04/14/2015 Going to a Business VoIP Provider? Do Your Homework
04/13/2015 Does Your Call Accounting Provider Also Meet Your mHealth Needs?
04/09/2015 Avoid 'One Size Fits All' Thinking with Real Time Communications
04/09/2015 Vonage Sets New Standard with Awarded Patents
04/08/2015 What You Need to Know: Call Recording in a SIP Environment
04/07/2015 App Adoption in the Corporate Environment Must Support Real-Time Communications
04/07/2015 Opportunities in Mobile VoIP Are Found in Proven Apps
04/07/2015 Can Phones Systems Make the Pie Taste That Much Better?
04/06/2015 Will RPO Vendors Add Value to Workforce Management?
04/06/2015 Are You Missing These Call Recording Benefits in Your Call Center?
04/06/2015 Improve Call Accounting with Seamless Call Recording
04/06/2015 Should Call Center Management Make Social a Priority?
04/06/2015 Why You Need Quality Call Recording
04/02/2015 Keeping Real-Time Communications in Check
04/02/2015 How Call Center Management Can Enable Powerful Self-Service
04/02/2015 Are You Missing Opportunities in Call Accounting by Excluding Speech Analytics?
04/01/2015 Why Your Call Center Software Should be Designed with You in Mind
04/01/2015 Should VoIP Be a Consideration for Your Phone Systems?
04/01/2015 Is the Customer Experience More Important than the Cost of Workforce Management?
04/01/2015 Could Automation Help Your Outbound Call Center Succeed?
04/01/2015 Trends Show Where Mobile VoIP is Most Prevalent
04/01/2015 Call Center Scheduling Can Be Improved with Focused Hiring
03/27/2015 Should Your Call Center Services Take a Proactive Approach?
03/26/2015 Do You Use Call Accounting to Understand Infrastructure Needs?
03/26/2015 Data Management Needed to Prevent EHR Fraud
03/25/2015 Can Real-Time Communications and WebRTC Play a Secure Role in Healthcare?
03/25/2015 The Master Agent: Helping Create a New Trend in Fiber Access
03/24/2015 Power Protection Needed Even Before the Rain
03/24/2015 Why it May Be Time to Talk to Business VoIP Providers
03/24/2015 Why Now is the Time to Adopt the Cloud Contact Center
03/24/2015 Why Call Center Management Needs UC and Reporting
03/24/2015 Have You Considered a Step Up in Phone Systems?
03/24/2015 Data Management: Helping to Drive 'The Medical Home'
03/23/2015 Is Mobile VoIP Helping to Drive Demand for Network Analytics?
03/19/2015 Could An Email Outage Cause You to Lose Business?
03/18/2015 UK Consumers Will Soon Enjoy RCS VoLTE and Wi-Fi Calling
03/18/2015 Needed Rx: Better Data Management in Healthcare
03/17/2015 Do Your Plans for Customer Service Software Include the Cloud?
03/17/2015 Ready to Drive Better Performance in the Contact Center?
03/17/2015 Lessons of 'March Madness' Keep Sales Efforts in Focus
03/16/2015 Can Your Customer Support Software Handle the Bad Review?
03/16/2015 How Split Billing Can Benefit Call Accounting Activities
03/16/2015 Ready to Maximize Your Lync Investment?
03/12/2015 Tips for Data Management Best Practices
03/11/2015 Three Steps to Complete Before WFO Software Implementation
03/11/2015 Can the Master Agent Keep Pace with Changing Markets?
03/11/2015 REVE Systems Leverages Bangladesh Location to Promote Access to Mobile VoIP
03/11/2015 Do You Have the Power Protection to Survive for Days?
03/10/2015 Steps to Improve Interactions with an Angry Customer
03/09/2015 How Call Center Scheduling Can Be Used to Improve Customer Care
03/09/2015 How Call Center Management Can Drive the Ritz-Carlton Experience
03/06/2015 Comverse ONE Release Supports Fourth Wave of Monetization in Next Generation Digital Services
03/05/2015 Insight into the Race for Real-Time Communications
03/05/2015 Intel Sets its Mobile Chip Sights on Chinese Market
03/04/2015 A Focus on Hiring and Retention Enhances Value of Workforce Optimization Software
03/04/2015 Tips For Mobile VoIP App Providers & Android
03/04/2015 4 Tips to Improve Leadership in Call Center Management
03/03/2015 Yorktel Streamlines Health System's Communications Strategy with Video Managed Services
03/03/2015 Can Partnerships Improve Customer Service Software?
03/03/2015 The Changing Customer Experience in the Insurance Industry
03/03/2015 Happy Employees Should Be the Goal with Call Center Scheduling
03/03/2015 Why Speech Analytics is Good for Workforce Management
02/26/2015 If You're Going to Go Social with the Call Center, Do it the Right Way
02/26/2015 Finding: Happy Employees Deliver Workforce Value
02/25/2015 How Engagement and Collaboration Drive Value in Workforce Optimization Software
02/25/2015 How Big Data and Call Accounting Can Help Drive Profitability
02/24/2015 Why It May Be Time to Consider Mobile VoIP
02/23/2015 Can Smart Simplicity Help Improve Workforce Management?
02/23/2015 Tools Offering Deep Insight Improve Call Center Scheduling
02/23/2015 How Call Center Management Can Drive Effective Change Across the Organization
02/20/2015 Call Accounting is More Than Just Numbers
02/19/2015 How to Make Workforce Optimization Software More than Just Another Implementation
02/19/2015 How Real-Time Communications Could Change the Hospitality Industry for the Better
02/19/2015 The Hosted Softswitch Designed to Stop Fraud
02/19/2015 7 Ways the Hosted Contact Center Can Improve the Customer Experience in eCommerce
02/19/2015 4 Ways to Improve Workforce Management Outcomes
02/19/2015 3 Tips for Call Center Management to Improve the Customer Experience
02/18/2015 Making the Right Decisions for the Call Center on Demand
02/18/2015 Why Call Accounting Efforts Need More than Traditional Call Tracking
02/18/2015 Could a Quiet Room Improve Call Center Scheduling?
02/12/2015 Government Agencies Could Pave the Way for Real Time Communications
02/12/2015 Master Agents: Jump-Starting Expansion into Smart Home Management

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