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Susan J. Campbell Info

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at


Latest Articles

12/19/2014 How to Develop a Baseline for Software Licensing
12/18/2014 Why Power Protection that Allows You to Save Your Data is Critical
12/17/2014 Leverage Customer Service Software to Meet Changing Expectations
12/16/2014 If You Want Real-Time Communications, You Need WebRTC
12/16/2014 The Benefits Driving Hosted Contact Center Adoption Are Very Real
12/16/2014 Why Call Recording is Good for Going Mobile
12/16/2014 Ready to Optimize Mobile VoIP Opportunities? Check Out iTel Dialer Plus
12/16/2014 Do You Need Legal Hold?
12/16/2014 Call Center Scheduling is More Important as Agent Jobs Move Home
12/15/2014 Learn Why Agent Visibility is Critical to Contact Center Performance
12/09/2014 What to Expect for the Hosted Contact Center and Beyond in 2015
12/09/2014 Demand for Mobile VoIP Helping to Drive Network Build-Outs
12/09/2014 Companies Announce Plans to Bring Call Center Services Back Home
12/09/2014 Can Your Call Center on Demand Produce Powerful Sales Results?
12/09/2014 Why Call Center Management Should Focus on the Customer Experience
12/09/2014 Winning: Move Your Sales Team to the 'Customer-First' Conversation
12/08/2014 How a Story Can Impact Your Workforce Management
12/08/2014 Workforce Optimization: Start at the Top to Affect the Customer Experience
12/08/2014 Are Your Real-Time Communications Secure?
12/08/2014 Can the Hosted Softswitch Provide Your Gateway to a Hybrid Model?
12/06/2014 Why the Hosted Contact Center is Great for Efficiency
12/04/2014 3 Call Center Solutions You Shouldn't Do Without
12/04/2014 How Can PIP Help You Get More from Customer Service Software?
12/04/2014 Could Your Call Accounting Improve with Better Carrier Billing?
12/04/2014 Bottom-Line Benefits With Telecom Expense Management
12/03/2014 Why the Customer Experience Matters for the Call Center on Demand
12/03/2014 Why Workforce Management Solutions Should Include Speech Analytics
12/03/2014 Canadian Telecom Regulators Reviewing Control of 'Last Mile'
12/02/2014 Storing Texts: Security Assurance or Breach of Privacy?
12/01/2014 Why Call Center Management Needs the Right Information in Real-Time
11/26/2014 Study Says Engaging Your Employees Must Start at the Top
11/25/2014 Telecom Expense Management Solution Helps Company Shrink Mobility Spend
11/25/2014 Multi-Channel, Hosted Contact Center: 4 Benefits
11/25/2014 Looking for Future Leaders? Try Optimizing Your Workforce Today
11/24/2014 How the Landing Page Can Help Inside Sales Lead Management
11/24/2014 REVE Systems Adds Auto Provisioning to Enhance User Experience
11/24/2014 How Call Accounting Fits into the Corporate Mobile Mix
11/24/2014 Call Center on Demand: 4 Key Benefits
11/24/2014 Call Center Management Can Improve Interactions with Speech Analytics
11/24/2014 Call Center Scheduling Should Get the Right Agents on the Phone at the Right Time
11/20/2014 Getting Ahead of the Global vs Local Battle in Data Management
11/20/2014 Projected Growth in UCaaS Will Drive Demand for the Hosted Contact Center
11/19/2014 How Call Recording Can Help You Develop Your SWP
11/19/2014 As Mobility Looms, MDM May Need to be a Priority
11/19/2014 Why You Should Turn Customer Complaints into Success Stories
11/19/2014 Why Now is the Right Time for Call Center Management to Consider the Cloud
11/17/2014 Still Waiting? You Could Be Missing Out on Mobile VoIP Perks
11/17/2014 Picking the Right Call Recording Solution in a Mobile Environment
11/17/2014 Happy Agents Need More than Effective Call Center Scheduling
11/17/2014 Four Ways Contact Center Analytics Can Improve the Customer Experience
11/13/2014 Real-Time Communications Gets Attention at Apps World
11/13/2014 How to Take Your Motivation Strategy Beyond Call Recording
11/13/2014 Developers Learn How to Enter OTT App Value Chain with KANDY
11/13/2014 Did You Know the Hosted Softswtich Can Help You Go Green?
11/11/2014 How to Improve Workforce Efficiency
11/11/2014 Taking Customer Support Software to the Next Level with Agent Assessments
11/11/2014 Call Center Agents: The Best Qualities
11/11/2014 How Call Center Management Can Prepare for the Holidays
11/11/2014 What is Call Accounting?
11/05/2014 D2 Technologies Sets Stage for Rich Communications
11/05/2014 CSI Extends Call Recording Capabilities with Workforce Optimization
11/05/2014 How the Customer Experience Can Turn Your Business into a Competitive Threat
11/05/2014 Want to Expand Internationally? Start with Business VoIP
11/05/2014 How Virtual PBX Can Improve Employee Communications
11/05/2014 Is Your Call Center Ready for the Holiday Season?
11/05/2014 Big Data is Driving the Demand in Power Protection
11/03/2014 In the Call Center, On Demand Scheduling is Key
11/03/2014 Could the Telephone be the Best Innovation in Healthcare?
11/03/2014 What Performance Metrics Should Call Center Management Use?
11/03/2014 Why Third Party Workforce Management Makes Sense
10/31/2014 How Integrated Call Recording Improves the Customer Experience
10/30/2014 Why You Need a BYOD Policy, Even Without Adoption
10/30/2014 Are 'Freemium' Sales Models Ideal for Software Licensing?
10/30/2014 Why Call Accounting is Good for Marketers
10/29/2014 5 Truths About Moving to the Cloud
10/29/2014 Why It Matters That Customers Care About the Experience
10/29/2014 How a Call Center Can Help You Grow
10/28/2014 Ready for the Hosted Contact Center?
10/28/2014 How Call Center Management Can Ensure the Cloud is Secure
10/27/2014 How to Keep Quality Employees
10/27/2014 Going With Wholesale VoIP? A Top Provider is Your Best Option
10/23/2014 The Best Quality Demands More than VoIP Monitoring
10/23/2014 5 Best Ways to Boost Agent Performance with Call Recording
10/23/2014 Why Social Media Engagement is Important for Inside Sales Lead Management
10/23/2014 Will Your Agents be Happier with a Hosted Contact Center?
10/22/2014 Can Call Center Solutions Help Mitigate Agent Idle Time?
10/22/2014 Lessons on Overcoming Challenges from a Master Agent
10/22/2014 How Workforce Optimization Helps to Create Engaged Employees
10/22/2014 Eight Things to Look for in a Quality Cloud Call Center Provider
10/22/2014 Tips to Select the Right Mobile VoIP Provider
10/21/2014 Why Call Accounting Matters in a Mobile Environment
10/21/2014 Improve Forecasting for Better Call Center Management
10/16/2014 Does Your Call Center Celebrate the Customer?
10/16/2014 How the Cloud is Changing Enterprise Communications
10/16/2014 Why It's Time to Consider a Hosted Phone System
10/16/2014 New Zealand Companies Can Make the VoIP Switch
10/16/2014 Six Tips to Avoid VoIP Pitfalls
10/16/2014 Must-Have Characteristics of a Master Agent Relationship
10/15/2014 How Call Recording Can Boost the Value of RPO
10/15/2014 Why Enterprise Communications Needs WebRTC

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