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Stefania Viscusi Info

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Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She currently holds a Bachelor’s degree in English and a Bachelor's degree in Communications. Stefania has had four of her poems published by “Breakwater” (an Albertus-run literary magazine) and completed a successful internship with the Connecticut Trust for Historic Preservation as a Public Relations Specialist.

 

Latest Articles

12/18/2014 GENBAND: A Look Back at 2014
12/16/2014 GENBAND fring Opens New Israel Office
12/16/2014 Kandy Makes its Way to Paris
12/13/2014 Call Center Software Week in Review: Aspect, Pegasystems, Ovum
12/12/2014 Real Time Applications: A Closer Look at Virtualization
12/09/2014 Keeping Customer Top of Mind: CRM in 2015
12/09/2014 Customer Care Technology Helping Score Touchdowns beyond the Call Center Walls
12/08/2014 As Social Networks Dominate, Customer Care Remains Critical
12/06/2014 Outbound Call Center Week in Review: TCN, StellaService, Bandwidth
12/06/2014 Call Center Software Week in Review: Tahzoo, Incognito Software Systems
12/04/2014 How Speech Analytics Done Right Can Change Collections
12/02/2014 Mobile Takes Holiday Shopping to New Levels
12/02/2014 COGITO: A Smartwatch that Does the Job
11/24/2014 Mobile Devices: The Golden Ticket for Holiday Shopping 2014
11/22/2014 Call Center Software Week in Review: Conversocial, Salesforce, Rsupport
11/22/2014 Outbound Call Center Week in Review: NewVoiceMedia, TELUS, LiveVox, TCN
11/21/2014 TELUS Brings More Cloud Solutions to Canada
11/21/2014 Vocantas Further Improves Utilities OnCall Solution, Intros Version 3.1
11/21/2014 Canadian Cancer Society Increases Fundraising with NewVoiceMedia's Cloud Contact Center Technology
11/20/2014 Dixons Carphone Now Offering Better Social Care with Conversocial
11/20/2014 Rsupport Adds Video with Agents to Customer Support Arsenal
11/20/2014 Seal Software Helps Telogis Improve Customer Relationships, Streamline Data
11/20/2014 Salesforce Helps You Make the Most of Every Social Interaction
11/19/2014 City of San Antonio Takes Customer Service Mobile
11/19/2014 TCN Improves Call Center Agent Efficiency in the Cloud
11/17/2014 Retailers Beware: Moms Armed with Smartphones for Holiday Shopping
11/17/2014 'Tis the Season for Mobile Shopping Apps
11/17/2014 LiveVox Now in Canada: Ups the Ante for Cloud Contact Centers
11/17/2014 Italtel Brings WebRTC to Pasta Master's Operations
11/15/2014 Call Center Software Week in Review: Amdocs, Jacada, Verint, LivePerson
11/15/2014 Outbound Call Center Week in Review: TeleTech, AT&T, IntelliResponse
11/15/2014 Outbound Call Center Week in Review: TeleTech, AT&T, IntelliResponse
11/14/2014 Wearable Tech for More Intimate Long Distance Relationships
11/14/2014 Temasys Skylink Makes Adding WebRTC Easy
11/14/2014 Real-Time Communications Have Potential to Bring $47B to Operators
11/12/2014 Survey Says: Consumers Expect Excellent Experiences Even with In-Home Care
11/12/2014 Wheelings & Dealings: [24]7 Acquires IntelliResponse
11/12/2014 Schneider Electric Betters Multi-channel Reach with AnyPresence
11/12/2014 Better Agent Call Handle Times with Amdocs
11/12/2014 New Multichannel Agent Desktop from Jacada Makes Communications Convenient
11/11/2014 Singles Day Sees Record Sales, Driven by Mobile Commerce
11/11/2014 Are Your Customer Service Reps Top-Notch?
11/10/2014 GENBAND to Show Comprehensive Suite of Offerings in Africa
11/10/2014 WebRTC: For Better Customer Care, More Meaningful Learning
11/10/2014 Better Engagement, Responsiveness in the Contact Center with KANA Enterprise
11/08/2014 Call Center Software Week in Review: Teleopti, Acision, Teleperformance
11/08/2014 Outbound Call Center Week in Review: 8X8, InfoCision
11/07/2014 Real-Time Email Verification Invigorates Agent-Customer Interactions
11/07/2014 Better IVR for Mobile Callers with Enghouse Interactive
11/07/2014 Latest QueueMetrics Update Improves Experience, Usability
11/06/2014 Hosted Contact Center Creates More Home-based Jobs for Veterans, Disabled
11/06/2014 CSG Helps BPO Better Manage Customer Interactions
11/06/2014 Hosted, Cloud-based UC Makes Head Way in Australia
11/06/2014 Teleperformance Leads in Contact Center Security
11/05/2014 No More Thermostat Games: Nest Gets Smarter
11/05/2014 Wearable Tech Gets Affordable: Jawbone UP MOVE Just $50
11/04/2014 Acision Empowering Customer Care with WebRTC
11/04/2014 Mobile Shopping Tips: Showrooming Out, Webrooming In
11/03/2014 Better Alarm Management from Extension Healthcare
11/01/2014 Outbound Call Center Week in Review: Auto Dialers, Cold Calling and Violations, Oh My!
11/01/2014 Call Center Software Week in Review: Customer Service is the Magic Ticket
10/30/2014 Holidays & Vacation Season Are Coming, Is Your Call Center Ready?
10/30/2014 Real Time Communications: The Hottest Tech of the Decade
10/29/2014 Is the Cloud Any Less Secure Than On Premises?
10/29/2014 More Holiday Dollars Up For Grabs in 2014: Social Media & Mobile Shopping Top Influencers
10/28/2014 Lowes Testing Future of Customer Service with In-Store Robots
10/28/2014 The Next Episode for iTunes Will Include Beats Music
10/28/2014 There's No Place Like Home: Wearable Tech & M2M May Help You Escape a Bad Date
10/28/2014 Que Paso? Spanish Speaking Work-from-Home Call Center Agents on the Rise
10/25/2014 Call Center Software Week in Review: Delivering Better Services with the Cloud
10/25/2014 Outbound Call Center Week in Review: The Outbound Channel is Alive and Well
10/23/2014 Do You 'Wow' Your Customers?
10/22/2014 CafeX Expands Channel as Demand for Mobile and Web Live Engagement Solutions Increases
10/22/2014 Monet Shows Off Benefits of WFO Solutions
10/22/2014 Want Better Customer Experiences? Think Real-Time Scheduling
10/22/2014 iTel Data Backup: Keeping VoIP Service Providers Safe from Disaster & Data Loss
10/21/2014 Five9 Cloud Call Center Software Offers Fast Fix for Tech Support Company
10/21/2014 Mobile Shopping Set to be Huge for the Holidays, Are Retailers Ready?
10/20/2014 Holiday 2014: Online and Mobile Shopping Set to Increase
10/20/2014 Panasonic's On4Today Brings Telehealth to Assisted Living Facilities
10/18/2014 Call Center Software Week in Review: New Solutions Benefit Sales Force
10/18/2014 Outbound Call Center Week in Review: Better Customer Loyalty
10/15/2014 Discussing the Future of Communications with GENBAND's Brad Bush
10/09/2014 Don't Let the 'Fear of Fragile Phones' Keep You from Enjoying Smarter Communications
10/08/2014 GM Roy Timor-Rousso Talks Kandy and fring: From A to Z
10/04/2014 Outbound Call Center Week in Review: The Cloud Remains Relevant
10/04/2014 Call Center Software Week in Review: A Better Customer Experience is What It's All About Today
09/27/2014 Call Center Software Week in Review: Five9, Microsoft & CRM
09/27/2014 Outbound Call Center Week in Review: Ditch the Scripts, Stop Being Wasteful
09/25/2014 Don't Have a Hissy, Taking Selfies is Now Easy
09/20/2014 Outbound Call Center Week in Review: Social Media and the Cloud is Where It's At
09/20/2014 Call Center Software Week in Review: Did IBM Pull a Fast One on Salesforce.com?
09/13/2014 Outbound Call Center Week in Review: Improvements, New Technology Enable Transformation
09/13/2014 Call Center Software Week in Review: Focus on Productivity and Engagement
09/06/2014 Call Center Software Week in Review: ALS Ice Bucket Challenge Makes its Way to the Call Center
09/06/2014 Outbound Call Center Week in Review: It's Still All about the Cloud
09/04/2014 Enterprise Communications Get Real with Atlas & GENBAND
08/30/2014 Call Center Software Week in Review
08/30/2014 Outbound Call Center Week in Review
08/23/2014 Call Center Software Week in Review

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