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Mae Kowalke Info

Mae Kowalke is a TMCnet contributor. She is Manager of Stories at Neundorfer, Inc., a cleantech company in Northeast Ohio. Mae has more than 10 years experience in journalism, marketing and communications, and has a passion for new tech gadgets. She holds a bachelor’s degree in communications from Thomas Edison State College.


Latest Articles

02/23/2015 Warning: Virtualization Can Be Bad for Software Licensing Health
02/23/2015 Mitel's Market Leadership Exemplifies Cloud Solutions Impact on Unified Communications
02/20/2015 Inside Sales Lead Management Opportunities Growing for SMBs
02/19/2015 Software Licensing Enters New Era
02/19/2015 AT&T Joins UCaaS Trend with New Unified Communications Solution
02/19/2015 Unified Communications Drivers: Hybrid Cloud Adoption
02/19/2015 Business VoIP a Key SMB Technology for 2015
02/17/2015 Join the 21st Century: Five Ways to Go Paperless
02/13/2015 What Businesses Want vs. How They Show It
02/13/2015 How VoIP Providers Can Help the Contact Center with Security
02/13/2015 How to Give the Human Touch in the Contact Center
02/12/2015 WebRTC is Changing Higher Education
02/11/2015 Four Ways to Deliver More Proactive Customer Service
02/11/2015 Ignore Customer Experience at Your Risk
02/11/2015 Don't Let Audits Ruin a Good Thing
02/11/2015 A Younger Field Service Workforce Helps Firms Stay Competitive
02/10/2015 LTE Roaming Presents New Opportunities and Challenges for Mobile Operators
02/09/2015 New Security Threat: The Old Fax Machine
02/06/2015 Research: Businesses are Out of Touch with Worker Concerns
02/06/2015 What a Local Power Brownout Can Teach All of Us
02/05/2015 Virtual Agents Are a Trend Set to Increase
02/05/2015 Why Do On-Premise Predictive Dialers Still Have the Edge?
02/05/2015 Four Ways That Fax is Used in 2015
02/05/2015 REVE Makes Instant Messaging Even Easier for VoIP Callers Who Use Mobile
02/05/2015 The Cloud Makes Call Center Deployment Easy
02/02/2015 Opportunity Abounds for European Cable MSOs
01/30/2015 Five Small Call Center Adjustments That Make a Huge Difference
01/30/2015 Corporate Communications Barking Up the Wrong Tree
01/30/2015 Five Ways Employee Learning is Changing
01/30/2015 Nothing Can Stop Customer Service Agents Who Actually Like Their Job
01/30/2015 Three Ways to Improve Employee Productivity
01/30/2015 Three Ways to Keep the Call Center at Peak Performance
01/27/2015 Time-Trapped? Why Israel Still Faxes So Heavily
01/26/2015 Legal Questions Surround the TCPA in 2015
01/22/2015 Enterprise Apps Must Follow Their Consumer Counterparts Closely
01/21/2015 How Can Businesses Use Speech-to-Text Messaging?
01/21/2015 The Evolving Uses of Text Messaging
01/21/2015 Accessible Software Licensing Benefits Everyone
01/21/2015 Why Japan Still Loves the Fax
01/21/2015 South Africa Poised for VoIP Growth
01/21/2015 VoIP is an Easy Way to Help the Environment
01/20/2015 Data Center Interconnect Evolves for an Expanded Role in the Enterprise
01/19/2015 Predictive Dialers Offer New Help for the Publishing Industry
01/16/2015 Business Trends Favor WFO, According to New Report
01/16/2015 How to Handle that Angry Customer on Social Media
01/16/2015 VoIP is a Game-Changer for Mobile Workers
01/16/2015 IVR is Not Just for Fortune 500 Companies
01/16/2015 Five Factors for Better Call Center Planning
01/16/2015 Companies Must Defend Customer Culture, or Pay the Price
01/16/2015 Good Customer Service Starts with Effective Big Data Use
01/14/2015 New Zealand Makes a Big Push for Nationwide Ultra-Broadband
01/14/2015 Route Reflection a Good Example of How NFV Can Help the IP Edge
01/12/2015 Welcome to the 21st Century: Making Fax Mobile
01/09/2015 Class Recordings Can Help E-Learning Providers Differentiate
01/08/2015 Transformation will Abound in 2015
01/08/2015 Mobile UC Set to Grow, But UX Needs to be Minded
01/08/2015 The Cloud Can Make Changing Offices Easier
01/08/2015 How to Make Sense of the Many Cloud-Based Contact Center Offerings
01/08/2015 Don't Forget that Chat Must be Recorded, Too
01/06/2015 The Value of Corporate Social
01/05/2015 Making the Move to Paperless Starts with Little Steps
01/05/2015 Operators Must Evolve Their IP Mobile Core-and Soon
01/05/2015 About Time: Predictive Dialers are Moving to the Cloud
12/31/2014 Is it Better to Start a Biz or License the Idea?
12/31/2014 Learning Marketplace Company Shows How to Nurture Employee Collaboration
12/31/2014 Mobile Services Revenue Slows, but Mobile Broadband on a Tear According to Analysts
12/30/2014 Visual Development Platform Speeds Up App Development
12/30/2014 Are Firms Finally Moving Email to the Cloud?
12/30/2014 The Value of Corporate Social
12/30/2014 Taking the Pain out of International Mobile Calling
12/30/2014 Making the Jump to Selling the Cloud
12/30/2014 Harnessing Big Data Means Real-Time Analytics on More than Just SQL
12/30/2014 Why Choose a Hosted Predictive Dialer? Reasons Abound
12/29/2014 Where Autodialers Stand in the Courts at the Start of 2015
12/29/2014 Keeping Information in the Workflow
12/29/2014 Smart Cities Mean Smart Networks
12/29/2014 One Size Does Not Fit All for Public Safety Moving to Ultra-Broadband
12/29/2014 NFC-based Mobile Payments Set to Reach $130 Billion by 2020, Predicts Strategy Analytics
12/24/2014 Give Yourself a Break for the New Year with Three Business Processes
12/24/2014 NFC-based Mobile Payments Set to Reach $130 Billion by 2020, Predicts Analysts
12/24/2014 Contact Centers Adjusting to More Complex Customer Questions
12/24/2014 The Early Drawbacks of VoIP No Longer Make Sense
12/24/2014 Is Your Phone System Ready for the Holidays?
12/22/2014 Why a Happy Customer Equals a Cost-Effective Call Center
12/22/2014 Traffic Analysis Takes the Guesswork Out of Telecom Spend
12/22/2014 The Value for Operators of Network-Based Malware Detection Systems
12/22/2014 Professional Services Can Greatly Simplify SDH Maintenance
12/22/2014 When Fax-over-IP Came to the Rescue
12/19/2014 Why Let Others Handle Customer Support When You Can Do it Better?
12/17/2014 How to Ensure Good HR Data Quality
12/17/2014 Hire Employees During the Holidays? Absolutely!
12/17/2014 Up Your Game: Bring Web Analytics to Contact Center Calling
12/16/2014 Finding: Healthcare Contact Center Agents Need Extra Training
12/16/2014 Questions To Ask When Selecting a VoIP Provider
12/16/2014 Trends Show Rise of Cloud-based Call Recording, Quality Assurance Apps
12/15/2014 Options for MSOs Migrating to IMS
12/15/2014 Smart Government Starts with a Shared Wide Area Network for All Agencies
12/15/2014 The Key to a Paperless Office is One Step at a Time
12/15/2014 New Jersey Congresswoman Crushed the Vote with Savvy Tech Use
12/12/2014 Workforce Management Software Can Benefit from the Cloud

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