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Mae Kowalke Info

Mae Kowalke is a TMCnet contributor. She is Manager of Stories at Neundorfer, Inc., a cleantech company in Northeast Ohio. Mae has more than 10 years experience in journalism, marketing and communications, and has a passion for new tech gadgets. She holds a bachelor’s degree in communications from Thomas Edison State College.


Latest Articles

12/19/2014 Why Let Others Handle Customer Support When You Can Do it Better?
12/17/2014 How to Ensure Good HR Data Quality
12/17/2014 Hire Employees During the Holidays? Absolutely!
12/17/2014 Up Your Game: Bring Web Analytics to Contact Center Calling
12/16/2014 Finding: Healthcare Contact Center Agents Need Extra Training
12/16/2014 Questions To Ask When Selecting a VoIP Provider
12/16/2014 Trends Show Rise of Cloud-based Call Recording, Quality Assurance Apps
12/15/2014 Options for MSOs Migrating to IMS
12/15/2014 Smart Government Starts with a Shared Wide Area Network for All Agencies
12/15/2014 The Key to a Paperless Office is One Step at a Time
12/15/2014 New Jersey Congresswoman Crushed the Vote with Savvy Tech Use
12/12/2014 Workforce Management Software Can Benefit from the Cloud
12/11/2014 BPA Quality Contributes to Growth in Call Monitoring Market
12/11/2014 Focus on Data, Not Systems, for More Effective Data Management
12/11/2014 Make This Year's Office Party One to Remember with the Right Tech
12/11/2014 Google Brings the Fight to Enterprise Video Conferencing
12/09/2014 UK Mortgage Broker Shows Why Updating Technology is a Must
12/08/2014 Simplifying Multi-Layer Network Optimization is No Easy Matter
12/08/2014 Why Enterprise IT Organizations Must Become Mobile VoIP Providers
12/08/2014 Cloud-Based Predictive Dialers: Sensible for Today's Business
12/06/2014 Reports: Real Time Communications and Mobile Contributing to Rise of Online Holiday Shopping
12/05/2014 Choosing a VoIP Switch for Your Small Business: Benefits and Considerations
12/04/2014 Call Recording Helps Businesses Re-Focus on Customer Service
12/04/2014 'Tis the Season for Vacations: Business VoIP Can Help
12/04/2014 Distributed IP Network Architectures Prove Highly Beneficial in Emerging Markets
12/02/2014 ISI Telemanagement Solutions Recognized for Call Accounting Solution
12/01/2014 What to Expect from an Enterprise Predictive Dialer
12/01/2014 Why You Need (and Will Use) Fax in 2015
11/26/2014 Call Accounting Can Simplify Complex Telecom Tracking
11/26/2014 REVE's iTel Data Backup a Must for Existing Customers
11/26/2014 NJ Man Sues Chase for 'Willful' Disregard of the TCPA
11/24/2014 Call Tracking Will Change Advertising Yet Again
11/24/2014 Putting Good Customer Experience into Practice
11/24/2014 History Shows the Durability of Fax Technology
11/24/2014 Not Just Any SDN Solution Will Maximize Value of NFV
11/24/2014 Do You Know Your Customer Effort Score?
11/24/2014 Liberal Policies Make Bahrain a Great Place for VoIP Business
11/24/2014 Intel Execs: 'The Data Center Will Stabilize the Company'
11/24/2014 WebRTC is Bigger Than You Think
11/21/2014 Apple Support for WebGL Will Push Its Use
11/20/2014 Tire Retailer Shows the Value of UC Fault Tolerance
11/20/2014 Why One Virtual PBX Provider is on a Roll
11/20/2014 Why Every Software Producer Needs Good Entitlement Management
11/20/2014 App Revolution is Changing How Enterprise Software is Licensed
11/20/2014 Patent Office Attendance Scandal Shows Why Freedom Also Requires Accountability
11/20/2014 Twitter Challenges that its Texts Fall Under the TCPA
11/20/2014 Plumbing Firm Falls Afoul over Unsolicited Fax Ads
11/14/2014 Call, Desktop Monitoring Can Help Manage Increasingly Mobile Employees
11/14/2014 Call Center Scheduling Software is Essential for the Holiday Push
11/13/2014 Why Call Accounting Matters in 2015
11/13/2014 Vonage Aims for Larger Customers with Planned UCaaS Acquisition
11/13/2014 How VoIP Works Behind the Scenes
11/11/2014 Samsung Highlights Innovation in Mobile
11/11/2014 Cable MSOs Will Need to Take Analytics Seriously in the Connected Home
11/11/2014 Three Keys to Enhanced Communications Service Provider (CSP) Field Service
11/10/2014 How You Know it's Time to Use Fax-over-IP
11/10/2014 Court: Current Capability Decides if a Device is an Auto Dialer
11/10/2014 The Smartphone is at the Center of Your Business
11/10/2014 Mobile VoIP Near the Tipping Point According to Report
11/05/2014 Monet Shows Call Centers the Way with Cloud-Based Scheduling
11/05/2014 Dealing with an Aging Workforce
11/05/2014 Collections Industry Brief Tries to Define TCPA Scope for Auto-Dialers
11/05/2014 Automated Expense Management is the Future, and It's Here
11/05/2014 Automated Expense Management is the Future … and It's Here
11/05/2014 Five Steps for a Paperless Office
11/05/2014 The Value of Softswitch Partitioning
11/05/2014 VoIP Delivers More Than Just Cost Savings
11/04/2014 Predictive Dialers Can Help More Than Just the Call Center
11/04/2014 Dialers Make Appointment Reminders Easy
11/03/2014 What Mobile Network Operators Need to Combat OTT Mobile Apps
11/03/2014 Operators Need to Prepare Their Operations Support Systems for Full NFV Integration
10/31/2014 The Difference Between Power Dialing and Predictive Dialing Modes
10/31/2014 Indian Firm Helps Spread the Benefits of Predictive Dialing Software
10/31/2014 When to Use Preview Dialing Mode with Your Predictive Dialer Software
10/31/2014 Keeping Agents Efficient is a Key Task for Every Contact Center
10/31/2014 Texas Political Candidate Goofs with Faxed Complaint
10/28/2014 Scaling the Internet Requires Beefed Up Service Routers
10/28/2014 NFV Requires a New Mindset and Processes for Network Operators
10/24/2014 Political Candidate Effectively Using Predictive Dialers, Big Data
10/24/2014 Make Good Friends Better with a Predictive Dialer
10/23/2014 GENBANDCare Takes the Hassle Out of Support and Maintenance
10/23/2014 Five Myths About Modern Faxing
10/23/2014 Predictive Dialers Can Make Campaign Calling Much Easier
10/23/2014 Marketing Firm Helps Politicos Get Savvy About Campaign Calling
10/23/2014 Cloud Call Record is a Killer Feature
10/22/2014 REVE Systems Auto-Provisioning Feature: No More Passwords!
10/22/2014 7 Habits of Highly Effective Contact Center Coaches
10/22/2014 When Does it Make Sense to Choose the Cloud for Call Accounting?
10/22/2014 New Sprint Podcast Series Shows How to Put M2M into Practice
10/22/2014 Sprint Highlights the Coming Payment Processing Revolution
10/22/2014 Power Utilities Network Design for Synchrophasor Application
10/22/2014 NFV on OpenStack Requires a Little Finesse
10/16/2014 How to Make the Move to the Cloud Less Daunting
10/16/2014 RCS Helps Businesses Improve the Customer Service Experience
10/16/2014 Is Your Business Embracing RCS and Multichannel Communications?
10/16/2014 Good Ticket Deflection Relies on Comprehensive Search
10/16/2014 Upping Customer Service Through Better Metrics and Technology
10/16/2014 Your Phone System Could Be Even Better
10/15/2014 Massachusetts Politico Shows the Utility of Using All Available Data
10/15/2014 Court: Businesses Can Fall Afoul Over TCPA When Calling VoIP Services

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