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Mae Kowalke Info

Mae Kowalke is a TMCnet contributor. She is Manager of Stories at Neundorfer, Inc., a cleantech company in Northeast Ohio. Mae has more than 10 years experience in journalism, marketing and communications, and has a passion for new tech gadgets. She holds a bachelor’s degree in communications from Thomas Edison State College.


Latest Articles

05/22/2015 21st Century 'Cures Act' Not a Cure for All Healthcare Legislation Woes
05/22/2015 Federal Smart Building Bill Raises Questions About Security
05/22/2015 Big Data Doesn't Need to be a Big Problem with Proper Planning
05/22/2015 Why WhatsApp is Not a VoIP Replacement in Most Cases
05/20/2015 Don't Abandon Useful Technologies Just Because They're Old
05/20/2015 Auto Dialers Good for Pushing Announcements, Too
05/19/2015 Network-Wide NFV Use Gives the Advantage to Cable MSOs: Second of Two-part Series
05/19/2015 IPv6 Migration Finds a Better Path with 464XLAT
05/18/2015 Five Features That Make VoIP a Winner
05/15/2015 SDN Might Keep Cloud Humming in Cyber Attacks
05/14/2015 Storm Highlights Need for Proper Power Protection
05/14/2015 Smart Building Tech Can Bring Big Energy Savings for Government and Industry
05/14/2015 Winning at Customer Service Takes More Than Just Technology
05/14/2015 Are You Sure Your Business Software is Legit?
05/11/2015 The Reasons to Use IP/MPLS for Transport Communications Keeps Growing
05/11/2015 Network-Wide NFV Use Gives the Advantage to Cable MSOs: First of Two-part Series
05/11/2015 Why FoIP Saves Businesses Money
05/11/2015 Get Lync Voice and Video for Less Using WebRTC
05/11/2015 Effective Dialing Can Make a Huge Difference in Call Success
05/08/2015 Private Equity Shows the Value of the SaaS Model
05/07/2015 Omni-Channel Support Only Works When You Know Your Customer
05/07/2015 Better Licensing Optimization Comes from These Four Keys
05/07/2015 The Customer Journey Requires Better Integration Between Support and Marketing
05/07/2015 New App Could Spell Trouble for Telemarketers
05/07/2015 Gmail Now Can Send Faxes, with Limitations
05/04/2015 Three Steps for TDM migration to IP/MPLS
05/04/2015 TCPA Compliance Violation App Makes it Easy to Report Poor Telemarketing Practices
05/01/2015 SaaS: Raising the Bar on Customer Service
05/01/2015 Auto IoT Offers Much Room for Monetization
05/01/2015 OTT Embattles Indian Telecoms, Too
05/01/2015 Mind Your VoIP Security
05/01/2015 Customer Experience More Important Than Productivity in 2015?
05/01/2015 KPIs are Not Enough
04/29/2015 Your Fax Does More Than You Think
04/27/2015 Four Reasons Your Business Should Use an Auto Dialer
04/24/2015 Is WebRTC the Death of the Dedicated UC Client?
04/24/2015 Three Steps to Creating a Winning Culture
04/24/2015 Vonage Helps Businesses Get VoIP
04/24/2015 Five Steps to Better Telemarketing
04/24/2015 Sales Does Not Need to Be This Complex
04/24/2015 Don't Underestimate the Role of the Team Leader
04/21/2015 A Look at the Future of Cloud Services and Telecoms Roles
04/20/2015 Going Paperless is Easier Than You Think
04/20/2015 Making the Connection: Auto Dialers for Political Campaigns
04/17/2015 IoT is Just an Extension of Zebra Tech's Core Asset Intelligence Biz
04/17/2015 Mobile Devices are Building Demand for Self-Service Customer Service
04/17/2015 The New Role for Video Conferencing in the Office
04/17/2015 Does Your Call Center Support Mobile Chat?
04/17/2015 Business VoIP Delivers a Needed Upgrade to the Office
04/17/2015 Google Meetings? Maybe.
04/15/2015 Balancing Scripting with the Human Touch
04/14/2015 Tech Helps Generate New Sales Leads a Smarter Way
04/13/2015 Three Paths to National Broadband
04/13/2015 Illinois County Discovers the Benefits of FoIP
04/10/2015 Teachable Moment: Telemarketing Suit Against Carnival Cruise Lines
04/09/2015 Opportunities Abound for Operators Thanks to New IoT Service Offerings
04/09/2015 Web-Scale Networking Paves the Way for SDN and NFV
04/09/2015 Three VoIP Service Ideas for the Budding Entrepreneur
04/09/2015 Blimpie Shows the Dangers of Over-Aggressive Faxing
04/09/2015 Three Ways to Drive Agent Engagement
04/09/2015 FTC: Use Auto Dialers, but Don't Abuse Them
04/09/2015 Copper Theft Highlights Need for Better Backup Power
04/07/2015 The Expanding Role of Data Center Interconnect
04/02/2015 The Move to All Digital Networks Could be an Issue for Fax
04/02/2015 Recent Lawsuit Serves as a Warning to Treat Customers Right
04/02/2015 E-Book Helps with the Jump from SONET/SDH to Optical Transport Networks
04/02/2015 Does Your Internal Employee Communications System Scale?
04/02/2015 Five Ways to Motivate Your Sales Team
04/02/2015 Not All Sales are Alike - and the Difference is Key
04/02/2015 Cuba, the Next Telecom Market for US Firms?
04/02/2015 What the Federal Government Can Teach Business about Managing Data
04/02/2015 Video Chat is as Simple as 1-2-3 with WebRTC
04/02/2015 New J.D. Power Solutions Tackles Voice of the Customer Issues
03/27/2015 Machine Intelligence Helps Contact Centers Deliver Better Continuity of Care
03/26/2015 Four Complaints from Sales and What They Really Mean
03/26/2015 Study Finds Website Optimization and Customer Security on the Mind of Marketers
03/26/2015 When to Consider Using an Auto-Dialer
03/26/2015 Microsoft Licensing Almost Got Better-But Not Quite
03/26/2015 When to Think Fax-Over-IP
03/26/2015 Four Reasons to Use the Cloud in the Contact Center
03/26/2015 Contact Centers Need Better Email Habits
03/26/2015 Contact Centers Are Not Yet Ready for Millennials and Real-Time Data
03/26/2015 How Dynamic Scheduling Improves Agent Satisfaction
03/26/2015 Analytics Help Businesses Make Sense of Customer Sentiment
03/23/2015 Trends in Enterprise Mobile Use
03/20/2015 Beware the Trap of Data-Driven Decision-Making
03/19/2015 The Fax that Shook the Sports World
03/19/2015 RCS Ubiquity Will Win the War Against OTT
03/19/2015 Get Ready for True Convergence
03/19/2015 VoIP Helps No Call Go Unanswered
03/19/2015 New Lead Generation: Critical to Sales Success
03/18/2015 Why SaaS Matters
03/18/2015 UNICOM Asks: Are You Considering Haswell EP?
03/18/2015 New Service Pack Boosts Functionality of Infortel Select
03/18/2015 Five Things to Look for in Video Conferencing Solutions
03/17/2015 The Direction of Enterprise Video Conferencing: Mobile Ready
03/16/2015 The Battle with OTT is Growing VoLTE and RCS Adoption Among Operators
03/16/2015 New Business Problem: Managing Contingent Workers
03/16/2015 The Big Hang-up: Dealing Properly with Problem Calls
03/12/2015 Call Accounting Can Help Boost Customer Service Within Government

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