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Ed LaBanca Info

Ed LaBanca brings over 30 years experience in computing, data networking and telecommunications. He has lead efforts in new product design and product management for major telecom manufacturers. Ed is Principal Analyst & Consultant for CollabTel. The company focuses on 3 synergistic areas, any or all of which provide the best value for their clients:

Consulting & Industry Analyst Services – “Bringing together the Right Expertise at the Right Time for the Right Results”. Consulting services include technology and applications audit, systems and process analysis, design, request for proposals, evaluations and project management.

CXO Reports™ – Single reference source with NuViews® analyses to compare information in common formats on various UC and Contact Center platforms and functions, and Data Networking Solutions. Reports include optional validation test results. Vendors are invited to be included in these reports and associated Industry Reviews and Studies: CXO Reports.

Communications-based Business Process Automation – one of the first authorized Business Process Consulting members to be fully trained on Interactive Intelligence’s Interaction Process Automation™ (IPA) solution. CollabTel is listed in Gartner's recent report on Who's Who in Communications-enabled Business Process Application Developers and Consultants.

 

Latest Articles

04/09/2012 CXO Reports: A Better Understanding of Avaya's Aura
01/20/2012 Unified Communications Then and Now: An interview with Art Rosenberg of The Unified-View
11/17/2010 Microsoft Launches Lync
10/14/2010 ShoreTel for IBM Foundation
06/03/2010 Interactive Intelligence Updates its Communications-as-a-Service Offering
05/10/2010 A Hands-On Review of Interaction Process Automation from Interactive Intelligence
02/12/2010 Avaya's Architecture Roadmap
07/30/2009 Avaya's New One-X Agent Boosts Video Capabilities
07/30/2009 Avaya Contact Center Agent Tool Expands Features
07/17/2009 Cisco Unified Communications Integration with Microsoft Office Communicator and Dual Forking
06/01/2009 Nortel Unified Communications (UC) Review and Analysis
02/17/2009 Avaya Unified Communications Review and Analysis
11/05/2008 IP Contact Center Systems Review
08/04/2008 More News on the Recent Siemens Joint Venture Announcement
12/14/2007 Cisco Unified Contact Center Solutions:
11/12/2007 IVR & Automated Speech Recognition in Healthcare
04/13/2007 Enterprise and Contact Center Communications
10/16/2006 Enterprise and Contact Center Communications
08/28/2006 Phone Self-Service: A New Proposed Standard from GetHuman.com
07/11/2006 Phone Self-service Gets Human Assist, Avoids Big Brother
05/26/2006 Unified Telecommunications Model White Paper: Communications Servers and Contact Distribution Systems
05/22/2006 Wired, Wireless and IP Convergence Changes Everything
04/03/2006 Harnessing the Business Value of IP Telephony: New Trends and Opportunities for Change
02/24/2006 CXO: Chief Experience Officer: Does Your Organization Have One?

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