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By Rob Duncan
Alpine Access

Rob Duncan is chief operating officer at Alpine Access. With more than 15 years experience in the customer service industry, he is responsible for the success of Alpine Access' core competencies, which include recruiting, training, workforce management, operations and information technology. He can be reached at 303-279-0585.
 

Latest Articles
06/22/2011 The Ins and Outs of Creating and Empowering a Virtual Workforce
01/17/2011 Top Five Industry Developments in 2010/2011 Prove Virtual Contact Centers are Becoming the 'New Normal'
10/12/2010 Bringing Jobs Back to the US
09/13/2010 A Nation of Many Languages- The case for multilingual customer care
08/09/2010 Turning a Profit with Customer Care
07/06/2010 Employee versus Contractor - Part II: How Employment Status Impacts Agents
06/09/2010 Employee versus Contractor - The Debate Escalates
05/03/2010 A Means to an End: The Role of Technology in the Growth of Virtual Call Centers
04/20/2010 Look Who's Working from Home
03/17/2010 Snowstorms Strand People, Not Customer Calls
02/18/2010 The Need for Speed: Scalability of Virtual Contact Centers Delivers Fast Launches, Quality Service
01/14/2010 Home Shore vs. Off Shore - Who Will Clinch the Title for Best Outsourcing Solution?
12/14/2009 Economic Uncertainty Heightens Need for Home-Based Model: Turning to Virtual Call Centers for Help
11/19/2009 States Look to At-Home Call Centers for Job Creation
10/19/2009 State of the Virtual Call Center Industry
10/13/2009 State of the Virtual Call Center Industry: Has the model reached mainstream adoption?
09/15/2009 Adding "Service" to Service Plans: Home-based Contact Centers Help Communications Companies Connect with Customers
08/20/2009 It's All in the Numbers
08/17/2009 Understanding the Widespread Adoption of Home-Based Customer Care
07/08/2009 Protect Your Business Against a Pandemic with the At-Home Service Model
06/15/2009 Outsource or Do-It-Yourself?
05/05/2009 A Growth Spurt :Demand Increasing for Home-Based Contact Center Model
04/07/2009 It's Not Just Peanuts: How Rapid Customer Response Can Protect Your Brand
03/09/2009 From Per-Minute to Per-Customer

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