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By Rachel Ramsey

Rachel Ramsey is a TMCnet Web Editor, contributing news items and feature articles on a variety of communications and technology topics. Rachel has previously worked in PR and communications at The Wriglesworth Consultancy, an award-winning London PR firm. She has also contributed to the creative services department at CBS 3 and The CW Philly in Philadelphia.
 

Latest Articles
06/19/2013 NICE Fizzback Recognized with CRM Excellence Award
06/18/2013 Back to Your Roots: How Company Culture Results in Delivering Superior Customer Service
06/17/2013 UberConference and WebRTC Pave the Way for New Web Applications
06/17/2013 Skype, Vine, Snapchat and Instagram: Competing for the Top Video Sharing Spot
06/14/2013 The Five Coolest Tech Products on SkyMall Right Now
06/13/2013 Multichannel Customer Service is Dominating the Call Center Space
06/11/2013 Grandstream GXP2200 Firmware Upgrade and Expansion Module Bring Exciting New Features to the Enterprise
06/04/2013 The State of the Data Center Industry
06/04/2013 Yealink IP Phones Compatible with SAP Business Communications Management to Improve Customer Experience
06/04/2013 Are You Making the Most of Your CRM Solution?
06/04/2013 NICE Brings Customer Satisfaction to Roadside Assistance for Agero Contact Centers
05/30/2013 Server Technology, RF Code and Nlyte Software Discuss Data Center Optimization in NYC
05/30/2013 Battle of the Dashboards: TweetDeck vs. HootSuite
05/29/2013 Overcome Service Provider Market Challenges with Yealink IP Phones
05/29/2013 NICE Version 6.2 of Workforce Optimization Solutions Drive Employee Engagement
05/22/2013 RBS Expands IT Budget, Invests $688 Million for IT Maintenance
05/22/2013 CoreDial Cloud Platform Now Supports Yealink IP Phones
05/22/2013 Visa Data Center Receives Uninterrupted Data Center Power with ZBB EnerSystem
05/22/2013 How to Get Closer to Your Customers
05/22/2013 Bring Your Big Idea to Life with the Right Domain Name
05/22/2013 ClickTale Touch Enables Retailers to Understand Consumer Behavior on Mobile Sites
05/21/2013 Hadoop and Tweets - What It's Like to Analyze Twitter's Big Data
05/20/2013 Fiberlink's MaaS360 Brings Home CODiE Award for Best MDM Application for Enterprises
05/20/2013 Daitan Group: WebRTC is More About How Businesses Will Use it Than the Technology Itself
05/20/2013 8x8 Hosted PBX Phone Service Supports HIPAA/HITECH Regulatory Compliance to Offer a Secure VoIP Experience
05/20/2013 Yealink and 888VoIP to Host IP Telephony Road Show
05/20/2013 Yealink and 88VoIP to Host IP Telephony Road Show
05/20/2013 Alorica Recognized with MVP Quality Award for Commitment to Superior Customer Service
05/20/2013 NewNet Communication Technologies Helps Joins PCI Security Standards Council to Secure Payment Data
05/20/2013 Study Reveals Most Companies are Missing out on the Biggest Cost-Saving Opportunity
05/18/2013 Business Process Outsourcing Week in Review
05/18/2013 Call Recording Week in Review
05/17/2013 Study Reveals Most Companies are Missing out on the Biggest Cost-Saving Opportunity
05/17/2013 Why Companies are Turning to Cloud-based IVR Systems
05/16/2013 Server Technology Targets Low-Power Servers and Efficient Data Centers with New 48-Outlet Product Family
05/16/2013 The State of the Industry - Where Exactly does Cloud CRM Stand?
05/16/2013 Yealink Adds Next-Generation IP Phones to Product Portfolio
05/15/2013 AT&T Foundry Develops on 'It Can Wait' Campaign to Limit Mobile Features While Driving
05/15/2013 MapR Technologies and Concurrent Partner to Expand Hadoop in the Enterprise
05/14/2013 MokaFive's Enterprise AnyWare Balances IT Control and End User Trust
05/13/2013 Thrive Senior Living Saves Big, Improves Functionality with 8x8 Hosted VoIP and Unified Communications
05/13/2013 Now Hiring: Alorica Creates Customer Service, Tech Support Jobs in Tulsa
05/13/2013 Companies Recognized for Most Innovative Cable Technology Solutions of 2012
05/11/2013 TMCnet Business Process Outsourcing Week in Review
05/11/2013 TMCnet Business Process Outsourcing Week in Review
05/11/2013 TMCnet Call Recording Week in Review
05/10/2013 Business Systems Provides Call Recording Management to Outsourcing Partnership of the Year Recipients
05/10/2013 Hadoop as a Service to Grow Tenfold to $1.9 Billion by 2016
05/10/2013 Really Simple Systems Cloud CRM Selected for Government Cloud Computing Initiative
05/09/2013 You Can't Afford to Not Implement an IVR System
05/09/2013 Worldwide Supply Extends NetGuard Maintenance Program to Support Multi-Manufacturer Equipment
05/09/2013 Four Call Recording Trends That Are Keeping Up with Next-Generation Technology
05/09/2013 Interoute Expands Data Center to Meet Demand for Hosting and Colocation Services
05/08/2013 Yealink to Exhibit IP Phones at G-Force 2013
05/08/2013 Server Technology to Exhibit and Discuss Fortune 500 Data Center Challenges at Uptime Institute Symposium 2013
05/08/2013 NICE's Profit and Revenue Grows in Q1 2013
05/08/2013 Talking WebRTC Potential and Challenges with Fresh Tilled Soil's Dmitry Dragilev
05/07/2013 Ben Taft to Maintain 8x8's Position in Hosted PBX and UC Industry as VP of Inside Sales
05/07/2013 8x8 Recognized for Unified Communications Innovation with Virtual Office Desktop
05/07/2013 AT&T and Wipro to Offer Machine to Machine Development Services Across Multiple Industries
05/07/2013 Xirrus Simplifies IT Operations with Unified Access Layer and Ethernet Switches
05/06/2013 Yealink and Leonid Systems Introduce Loki Visual Device Management Plugin for VP530 IP Video Phone
05/06/2013 Comcast AdDelivery and Mediaocean Partner to Deliver Cost-Effective Digital Advertising
05/04/2013 TMCnet Call Recording Week in Review
05/04/2013 TMCnet Machine to Machine Solutions Week in Review
05/03/2013 Server Technology Powers InteropNet to Provide High-Speed Network Connectivity to Interop Attendees
05/02/2013 ZTE Corporation to Deploy Softswitch and IMS Network to Help Telekom Austria Group Increase Network Capacity
05/02/2013 Tired of the High Costs Associated with Cisco SMARTnet?
05/02/2013 GTT to Enhance IP Transit Capabilities with Purchase of Inteliquent Data Services
05/02/2013 How Integrating Knowledge Management and CRM Gives You a Competitive Advantage and Improved Customer Relationships
05/01/2013 Four Reasons Why You Should Switch to Business VoIP
05/01/2013 The Fantastic Four: Most Popular Uses for IVR Systems
04/30/2013 Survey Finds BYOD May Not Be So Cost-Effective
04/30/2013 NICE to Share Best Practices on Bringing Enterprises Closer to Customers
04/30/2013 Bringing Internet-Based Messaging to the Browser with mysms
04/29/2013 Adobe's Terry Ryan to Discuss HTML5 Best Practices at DevCon5
04/29/2013 Using SIP Endpoints to Overcome IP Security Challenges
04/29/2013 The Next Generation of Mobile Device Management in a BYOD Era
04/27/2013 Machine to Machine Solutions Week in Review
04/27/2013 Business Process Outsourcing Week in Review
04/26/2013 Cisco Introduces Storage Area Network Solutions to Help Address Big Data Requirements
04/25/2013 Mavenir Recognized for RCS VoLTE Solutions
04/25/2013 Server Technology to Help Data Center Professionals Overcome Challenges at Data Center World 2013
04/25/2013 You're Invited: IP Telephony Reseller Road Show Comes to Canada
04/25/2013 NICE Customer Engagement Analytics Platform Provides Insight into the Customer Journey
04/25/2013 Google Hangout to Help Users Effectively Choose VoIP Providers and Services
04/24/2013 Cloud Computing: Bringing Enterprise Capabilities to SMBs
04/24/2013 Google Hangout to Help Users Effectively Choose VoIP Providers and Services
04/24/2013 Alorica Awarded CRM Excellence Award for Customer Management Success
04/24/2013 WebRTC is Causing Companies to Rethink Customer Service, Future of Telecommunications
04/23/2013 CDG UK and Fiberlink Sign Distribution Agreement to Meet Demand for Cloud-Based Mobile Device Management
04/22/2013 The Most Common FAQs about Call Recording
04/22/2013 Being Proactive in Redefining Customer Interactions
04/22/2013 Despite Cloud Growth, Cloud Software Companies are Experiencing Revenue Drops
04/22/2013 Alorica Continues Global Growth with $250M Call Center in Dominican Republic
04/20/2013 TMCnet Business Process Outsourcing Week in Review
04/20/2013 TMCnet Machine to Machine Solutions Week in Review
04/18/2013 How to Decipher the Customer Experience
04/18/2013 Epazz Sees High Renewal Rates for Workforce Management Software
04/18/2013 Cost Advantages Driving Growing SMB Adoption of Cloud CRM

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