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Amanda Ciccatelli Info

Amanda Ciccatelli is a TMCnet Web Editor. Previously she worked as an administrative assistant while freelance writing for Patch. Before that she worked as the News Editor for Central Connecticut State University’s newspaper, The Recorder. She graduated with a bachelor’s degree in Public Relations and a minor in Journalism from Central CT State University.

Latest Articles

04/04/2013 Facebook Moves into a New 'Home' in the Mobile Market
04/02/2013 Indosoft's Q-Suite Offers ACD Data Integration to Irene to Improve Workforce Management
04/02/2013 inContact Expands Solutions to Support Consumers on Any Mobile Device
04/02/2013 Cloud-Based PBX and Contact Center Providers Give Businesses Disaster Resiliency
04/01/2013 Fontel Becomes Distributor for VDO360's USB PTZ Camera
03/29/2013 TMCnet Session Border Controller Week in Review
03/28/2013 LTS Awards GSA Schedule 70 Contract, Providing Cyber Security, Digital Forensics and E-Discovery Consulting Solutions
03/28/2013 Imprezzio Global Helps Launch 'IT Innovation Days' in Top Outsourcing Destination Cluj, Romania
03/28/2013 Alike Backup and DR Capabilities Expand to Support Microsoft Hyper-V, Citrix XenServer
03/28/2013 TMCnet Outbound Call Center Week in Review
03/27/2013 3CLogic Integrates with Infusionsoft to Make the Contact Center More Efficient
03/27/2013 inContact is One of America's 100 Most Trustworthy Companies
03/27/2013 Mushroom Networks and T-Mobile Distributor One Shop Wireless Deliver Broadband Bonding Solutions for Improved WAN Performance
03/26/2013 DealNet's BPO Division Launches Contact Center Services
03/26/2013 DTE Energy Proactively Communicates with Customers using Angel's Outbound Solution
03/26/2013 Closes $2 Million Round Led by ff Venture Capital, NJEDA
03/26/2013 Indosoft Intros Visual IVR Builder Enhancements for the Contact Center
03/23/2013 TMCnet Outbound Call Center Week in Review
03/23/2013 TMCnet Session Border Controller Week in Review
03/22/2013 Customer Service is Key to's Success
03/21/2013 The Cloud Takes Over the Contact Center
03/13/2013 E-Commerce Companies Like eBay May Not Need Google Ads
03/13/2013 Voice2Phone Intros Improved Auto Dialer Software
03/13/2013 Avaya's Helps Struggling Businesses Deliver Exceptional Customer Experience
03/13/2013 Giglinx Enters the VoIP Market with Variety of Services Including Hosted Call Center
03/13/2013 inContact Helps Travel Services Company Connect its Global Contact Centers
03/12/2013 Angel Acquisition Gives Genesys Customers New Level of Multichannel, Self-Service
03/12/2013 Zeacom Blends Three Technologies into One Multichannel Contact Center
03/12/2013 Customer Service is Key to's Success
03/11/2013 Aspect Software and GPN Telecom to Provide Solutions, Support Across Europe
03/11/2013 inContact Saves the Day During Disastrous Flood
03/11/2013 InContact Saves the Day During Disastrous Flood
03/09/2013 TMCnet Call Center Services Week in Review
03/09/2013 TMCnet Conferencing Week in Review
03/08/2013 Avaya's Customer Experience Management Software Harnesses Big Data
03/07/2013 HP Helps USCIS Enhance Call Center Management for Immigration Assistance
03/07/2013 Open Mobile and Cenoplex Intro First Actionable Audio Message Service
03/06/2013 Adds Second Call Center to Improve Customer Satisfaction
03/06/2013 Improve Your Meditation with New Neurofeedback App 'Transcend'
03/06/2013 Intraday Management Software Works Seamlessly with ACD to Respond to Call Volume
03/06/2013 How to Grow Your Business with Outbound Telemarketing
03/05/2013 Nuance's Nina Moves to the Web for More Complete Customer Service
03/05/2013 Amazon Breaks Into the Emerging Mobile Voice Industry
03/05/2013 CGS Solves Cultural Issues of Contact Center Outsourcing
03/05/2013 Upstream Works Software and Sutherland Expand Contact Center Technology Around the Globe
03/04/2013 Grandstream's GXP2200: Just Like Your Android Smartphone
03/04/2013 Deploying a Reliable UC and SIP Trunking Solution with Microsoft Lync
03/04/2013 AirWatch Integrates with Samsung KNOX for Enterprise Mobile Management Android Deployments
03/02/2013 TMCnet Call Center Services Week in Review
03/02/2013 TMCnet Conferencing Week in Review
03/01/2013 Wilson Electronics Upgrades Signal Booster Warranty
03/01/2013 Intradiem's Call Center Management Software Integrates with Aspect's WFO Platform
02/28/2013 CSG Expands Managed Offering to Global Communications Service Providers
02/28/2013 Indosoft's Work Force Management Integration Connector Provides ACD Data for Improved Scheduling
02/28/2013 Major Trends Disrupt the Contact Center in 2013
02/27/2013 Outbound Contact Center Software Improves Customer Communication
02/27/2013 Digital Sales Drive Recorded Music Industry Revenue
02/27/2013 Happy 6th Anniversary to ATLAS Threat Monitoring System!
02/27/2013 Outbound Call Center Capabilities Enhance Communications
02/27/2013 inContact's New Cloud Contact Center Software Harmonizes Operations for Improved Customer Experience
02/26/2013 Radish Joins EFCO to Contribute to Colorado's Long-term Sustainability
02/26/2013 How Brands Improve Loyalty in Response to Mobile and Social Media
02/26/2013 Grandstream Shows Off its GXP2200 IP Phone at ITEXPO
02/25/2013 Today's Top MWC Gadget News
02/25/2013 It's All About Voice Apps
02/25/2013 Northern Capital Raises inContact Shares to $9
02/23/2013 TMCnet Call Center Services Week in Review
02/23/2013 TMCnet Conferencing Week in Review
02/21/2013 CloudByte's ElastiStor Solution Gets Certified by Citrix and VMWare
02/21/2013 'Harlem Shake' Debuts at No. 1 on Billboard Hot 100 Thanks to YouTube
02/21/2013 EMBRACE+ Combines Fashion and Technology to Keep You Unique and Notified
02/21/2013 and Bluefin Bring Merchant and Phone Services to Small Business Customers
02/20/2013 Sensory and Wolfson Offer Low Power Speech Recognition Mobile Solution
02/20/2013 8x8 and SoftBank Join Forces to Offer Virtual Cloud Data Services Around the World
02/20/2013 Intelecom and Aculab Create Flexible, Multichannel Cloud Contact Center Technology
02/20/2013 Teleperformance Colombia is Recognized for Contact Center Outsourcing Services
02/20/2013 Office Depot to Acquire OfficeMax for $1.2 Billion in Stock
02/19/2013 Google Uses New Signals to Prevent Account Hacks, Cutting Hijacks by 99.7 Percent
02/19/2013 Banking Firm Chooses IceWEB for its Advanced Citrix VDI Environment
02/19/2013 IDC's Nicholas McQuire to Present Keynotes on Enterprise Mobile Management at AirWatch Connect 2013
02/19/2013 KANA Brings Customer Interaction Management Benefits to the Mid-Market Call Center
02/19/2013 Lync Conference 2013 Brings Together Zeacom and the Lync Community
02/16/2013 TMCnet Call Center Services Week in Review
02/16/2013 TMCnet Conferencing Week in Review
02/14/2013 The 'Harlem Shake' Shimmies Across the Web
02/14/2013 Sinclair Voicenet's SmartVoice ViewPoint Captures the Voice of Customers Immediately
02/13/2013 Enghouse Interactive Introduces Latest Cloud Solution with ACD
02/13/2013 Grandstream's GXP2200 Brings Modern Smartphone Technology to the Desktop
02/13/2013 Vice President Biden's Glasses Go Viral on Twitter During State of the Union Address
02/13/2013 Vice President Biden's Glasses Go Virtual on Twitter During State of the Union Address
02/13/2013 Monet Software Recognized for Cloud-based Call Center Workforce Optimization Solution
02/13/2013 Protect Your Enterprise from Devastating Advanced Malware
02/12/2013 Polycom Recognizes 8x8 as North America Service Provider of the Year
02/12/2013 Dress Up Goes Digital with Barbie Digital Makeover Mirror
02/12/2013 Storacall and Rostrvm Join Forces to Create a Complete Call Center Solution for Maximized Customer Service
02/11/2013 XenWinGo Chooses Goliath for Performance Monitoring of Hosted Citrix Environments
02/11/2013 Smartphones Could Ruin Your Valentine's Day
02/11/2013 8x8 Named to NASDAQ Global Select Market
02/11/2013 Get Back Your Wasted Call Center Hold Time with @onholdwith
02/11/2013 AirWatch Connect 2013 to Drive Thought Leadership and Innovation in the Enterprise Mobile Management Community

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