Nina Kawalek is the Chief Executive Officer of the RCCSP Professional Education Alliance, a horizontal industry alliance of professional training firms and certification bodies serving the contact center, IT support services, and telecommunications industries.
Nina has worked as an advocate and representative of virtually every classroom training and certification provider to the contact center industry since 1995 through today, including HDI, ICMI, BCR, Service Strategies, COPC, Benchmark Portal, Call Center Learning, Lucent, The Call Center School, STI Knowledge and Help Desk 2000, Call Center University, AOTMP, IAOP, ATA, and over 30 others. Years of first-hand experience promoting, developing, and differentiating various training and certification programs available to the industry provides Nina a unique insider’s view, depth of knowledge and insight into both training and contact center industry trends.
Before specializing in contact center training and certification, Nina served as Chief Operating Officer for TTG, a wholly-owned software division of Price Waterhouse LLP, where she headed Research and Development, New Business Development, and Alliances.
Nina is a CPA, and holds a Masters degree in Accountancy and Systems Design from the University of Illinois at Urbana.