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This free service is provided to help you with the tasks of research and analysis in hopes of increasing your productivity. Using more simplified search criteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.


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Monitoring the mobile business
Vodafone
3/26/2015 11:10:20 AM
Asset tracking enables companies to track the physical location and status of any asset owned, managed or manufactured by their business. It has been typically associated with logistics and shipping firms, who use this type of M2M connectivity to track delivery vehicles and containers. Vodafone Mobile Asset Tracking gives the organizations complete visibility and control of any asset that’s valuable to your business.

Harnessing new levels of business insight
Vodafone
3/26/2015 11:04:00 AM
Demand for water is rising fast. The global population — which increases by three people every second — places obvious demands on water supply. This paper outlines how M2M can help water companies take control of their supply networks through better visibility into water levels, current demand and losses. This paper is for all organisations operating in the water industry, including suppliers and water services companies.

A better way to secure your business
Vodafone
3/26/2015 10:40:02 AM
Imagine if security devices could keep you constantly informed about an asset’s status, wherever it is. With M2M, they can. M2M security is connected security. M2M has enabled a step change in functionality in three security applications: alarm systems, CCTV and asset tracking. This paper is specifically aimed at manufacturers and distributors of security equipment, but will also be relevant for enterprises with significant or specific in-house security needs.

WARNING: Benchmarking Can Be Hazardous to Your Operation’s Health
JD Power
3/25/2015 4:10:16 PM
Benchmarking your performance is essential to reviewing and setting goals for improving your business operations. This Strategic Solutions Series examines the benefits and pitfalls of benchmarking performance when building a world-class contact center.

How to Get the Most from Your Callback Solution
Virtual Hold Technologies
3/25/2015 4:05:15 PM
Callback solutions are becoming increasingly popular as there is a direct correlation between the amount of time customers wait on hold and their overall satisfaction levels. Callback solutions offer a wealth of benefits, but also require detailed knowledge and a sophisticated solution for best results. This Strategic Solutions Series will review KPIs, predictive algorithms, routing and workforce management implications when considering a callback solution.

The Case Against Bundled DNS Services
Dyn
3/17/2015 7:49:31 PM
Every user's first interaction with your website begins with a series of DNS queries. Poor DNS performance can lead to subpar user experiences and lost business, yet many businesses rely on bundled or low-cost DNS services provided by ISPs, hosting providers, or domain name registrars. Unfortunately, most of these options can’t deliver the global reliability, scalability, and performance you need to take your online business to the next level.

This whitepaper outlines the business advantages to using a dedicated DNS service provider including:

• The hidden costs and risks of using a bundled or low-cost DNS service

• How an independent managed DNS provider can help you build a global presence by delivering superior user experiences across the world

• How advanced traffic management capabilities can help you scale website performance as you scale your business

Three Ways SIP Phones Add Value to Hosted VoIP
Vtech
3/10/2015 11:36:28 AM
Once your business has decided to go with hosted VoIP, it would be easy to think your work is done. However, when transitioning to a VoIP system there are important decisions to be made.

One of those decisions has to do with choosing the right SIP phones to complement your VoIP service. This article touches on three ways that SIP phones can enhance the value proposition for hosted VoIP.

Nectar CMP Eases, Expedites Microsoft Lync Adoption
Nectar
3/10/2015 11:35:26 AM
Microsoft Lync is experiencing strong double-digit growth across all regions and verticals. While Lync delivers a wealth of benefits, it also creates some new challenges. This includes a lack of visibility related to end-to-end performance.

This Strategic Solutions Series reviews the visibility issue and how it can be addressed.

Colocation: The Essential Buyer’s Guide
Internap
2/12/2015 12:49:40 PM
Colocation can offer many cost-efficient benefits, including scalability, improved business continuity, security and compliance. This colocation buyer’s guide includes a checklist of important questions to ask before choosing a provider, along with buying criteria to help you make the best decision for your infrastructure needs.

Understanding And Mitigating DNS DDoS Attacks
Dyn
1/22/2015 5:49:44 PM
A DDoS Attack or distributed denial of service attack can happen to any online entity, at any time. By overwhelming your DNS infrastructure, malicious attackers can impair your website, tarnish your company’s reputation, and impact your bottom line. So what are your company’s risks and how can you mitigate them? Read this whitepaper and learn:

• How DDoS preparedness can protect your revenue and retain your customers
• How to identify a DDoS attack
• What monitoring tools are available to help you mitigate your company’s risks

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