Telephony-based customer care is especially challenging with current economic conditions in mind. A premium is placed on ensuring customers continue as satisfied buyers and hopefully loyal promoters when new customer acquisition becomes difficult. Initial reaction might dictate an aggressive approach in deploying systems, process and people to defend what amounts to as the foundation for a business.It&#39;s not always that simple. Capital expense, staffing, training and other factors remain as ongoing expense items if in-house systems need to be installed or upgraded. A hosted solution for call distribution and voice automation directly addresses a wide range of caller satisfaction issues within a cost effective framework of services.