Fujitsu Returns Lost Sales to Retailers and Improves Consumer Satisfaction Scores With the Launch of the Quantum Go and Quantum Commerce Programs
(Marketwire Via Acquire Media NewsEdge) NEW YORK, NY -- (Marketwire) -- 01/14/13 --
Fujitsu today announced the launch of the Quantum Go(TM) and Quantum Commerce(TM) programs within the Fujitsu Quantum(TM) portfolio that are designed to improve consumer satisfaction scores and help retailers increase sales.
The Quantum Go program is a queue system that is designed to be integrated into Fujitsu Retail solutions, starting with U-Scan(R) self-checkout. This solution introduces and allows for ease of direction, as the consumer is gently guided to the next appropriate checkout location. Long gone are the days of a consumer selecting the wrong line in which to stand, as the Quantum Go system is designed to improve the wait time, and direct the consumer to the fastest checkout line. Using design parameters already found in the Fujitsu Digital Media solution -- along with familiar audio instruction sets -- the consumer will feel at ease as they quickly adopt this time-saving solution.
The Quantum Commerce program is a complementary solution to the Quantum Go system. While consumers await their appointed turn, they need to be communicated to effectively. The Quantum Commerce program is a turnkey communications solution that uses audio and visual technology, allowing retailers to communicate directly with the consumer. The Quantum Commerce solution will message consumers with information that will promote retailer branding, consumer engagement, general education, consumer entertainment and impulse sales.
"The retail industry is changing at an unprecedented pace. Now more than ever, retailers are challenged with transforming the in-store shopping experience to meet evolving demands of today's consumer, all while continuing to grow branding and sales in an increasingly complex marketplace," said Brian Yates, Director of Retail Product Marketing at Fujitsu America. "With the introduction of these new consumer-facing solutions, we are providing an end-to-end digital media service for retailers to drive consumer engagement, performance improvement, and increase sales and operational efficiencies."
The new additions to the Fujitsu Quantum portfolio underscore the commitment to increasing consumer satisfaction and helping to streamline the checkout process. As consumers move through the queue line, the Quantum Commerce system is not only selling to them, but they are being educated on in-store information as well. In the end, satisfaction scores increase along with sales, making the Quantum Go and Quantum Commerce systems win/win solutions for both the retailer and the consumer.
Installed in North and South America, Europe, Asia, and Australia, millions of consumers already enjoy Fujitsu U-Scan technology daily. The Quantum Go and Quantum Commerce programs will deepen and strengthen the relationship that the consumer already has with their retailer.
Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Over 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.5 trillion yen (US$54 billion) for the fiscal year ended March 31, 2012. For more information, please see http://www.fujitsu.com.
Fujitsu America, Inc., is a leading ICT solutions provider for organizations in the U.S., Canada and the Caribbean. Fujitsu enables clients to meet their business objectives through integrated offerings and solutions, including consulting, systems integration, managed services, outsourcing and cloud services for infrastructure, platforms and applications; data center and field services; and server, storage, software and mobile/tablet technologies. For more information, please visit: http://solutions.us.fujitsu.com/ and http://twitter.com/fujitsuamerica.
Fujitsu, the Fujitsu logo and "shaping tomorrow with you" are trademarks or registered trademarks of Fujitsu Limited in the United States and other countries. All other trademarks and product names are the property of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice.
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Fujitsu America, Inc.
Karen Richardson, Manager, Public Relations
Source: Fujitsu America, Inc.
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