| Date |
Description |
Presenters |
Sponsor |
Wednesday,
April 28, 2010
2:00pm GMT
|
Parature:
In the Customers’ Shoes: How Coffee Republic Built its Brand through Great Customer Experiences |
Sahar Hashemi
Co-founder
Coffee Republic
Erik K. Linask
Group Editorial Director
TMCnet
|
|
Tuesday,
May 4, 2010
2:00pm ET
11:00am PT
|
Sipera:
Loosey Goosey UC?
Do you have a handle on your users, devices,
applications and networks? |
Drew Bloczynski
Senior Director of Technology
Sipera
Hyoun Park
Research Analyst, Telecom and Unified Communications
Aberdeen
Erik K. Linask
Group Editorial Director
TMCnet
|
|
Wednesday,
May 12, 2010
12:00pm ET
10:00am MT
|
Incontact:
How to Move Your Contact Center to the Cloud |
Ron Goldman
Director, Service Cloud
Astadia
Jonathan Judd
Business Development Manager
inContact, Inc.
Malynda Gardner
Client Support Manager
Silverpop
Patrick Barnard
Senior Web Editor
TMC
|
|
Wednesday,
May 12, 2010
2:00pm EDT
11:00am PDT
|
XO Communications / Broadsoft:
Beyond SIP Trunking: Unify the Enterprise |
Lisa Pierce
Founder and President
Strategic Networks Group
Steve Carter
Sr. Product Manager
XO Communications
Alex Doyle
Senior Director Global Solutions Marketing
Broadsoft
Erin Harrison
Senior Editor
TMCnet
|
|
Thursday,
May 13, 2010
10:00am ET
7:00am PT
4:00pm CET
|
RadiSys:
Integrated Mobile Media Servers
How to grow mobile service revenues
beyond flat-rate data plans
|
Ray Adensamer
Senior Product Marketing Manager
RadiSys
Erik K. Linask
Group Editorial Director
TMCnet
|
|
Tuesday,
May 18, 2010
12:00pm ET
9:00am PT
|
Angel.com:
Listen to Your Callers:
Understanding Key Call Metrics to Increase Caller Satisfaction and Business Efficiency |
Mike Ahnemann
Principal Voice User Interface Designer
Angel.com
Aaron Wellman
Senior Product Manager
Angel.com
Stefania Viscusi
Assignment Desk Editor
TMCnet
|
|
Thursday,
May 20, 2010
2:00pm ET
|
OpenSpan:
Monitor, Analyze, Automate:
Three Steps to Increasing Agent Effectiveness |
Karen Andrews
Responsible for Business Process Outsourcing relationships
OpenSpan, Inc.
David Brunner
Director of Product Management
OpenSpan, Inc.
|
|
Tuesday,
May 25, 2010
2:00pm ET
11:00am PT
|
Yap:
Voicemail-to-Text: the Killer App for the PBX and Small Business Communications Services |
Marcello Typrin
VP of Marketing & Product Management
Yap, Inc.
Erik K. Linask
Group Editorial Director
TMCnet
|
|
Wednesday,
May 26, 2010
2:00pm ET
11:00am PT
|
Empirix:
Voice Quality in SIP-based Networks:
Assuring a Positive Customer Experience
|
Walter Kenrich
Director of Product Management
Empirix
Stefania Viscusi
Assignment Desk Editor
TMCnet
|
|
Wednesday,
May 26, 2010
11:00am ET
8:00am PT
|
RADVISION:
LTE - the future of IMS |
Sagi Subocki
Products Manager,
Head of IMS Segment
RADVISION
Technology Business Unit
Carl Ford
Community Developer 4GWE
Crossfire Media
|
|
Thursday,
May 27, 2010
2:00pm ET
11:00am PT
|
Protus / myfax:
Fax Migration Strategies in the
Corporate Environment |
Mark Cerullo
Head, Professional Services
Protus
Patrick Barnard
Senior Web Editor
TMC
|
|
Wednesday,
June 2, 2010
15:00 CET
9:00am ET
|
Iskratel:
Open Broadband Access: Impact on your Business Models |
Staša Ilić
Product Marketing Manager, Access Networks
Iskratel
Erik K. Linask
Group Editorial Director
TMCnet
|
|
Tuesday,
June 15, 2010
2:00pm EDT
11:00am PDT
|
Baybridge Technologies Series:
Session 2 of 3 - The Secret to a
Good Night’s Sleep?
Contact Center
Strategic Planning |
Donna Fluss
President
DMG Consulting LLC
Ric Kosiba
President
Bay Bridge Decision Technologies
Patrick Barnard
Senior Web Editor
TMC
|
|
Wednesday,
June 16, 2010
15:00 CET
9:00am ET
|
Iskratel:
C4/C5 Replacement: Next-Gen Services and the Reasoning behind a Complex Network Transformation |
Pavel Jošt
Solution Manager for Multimedia Core Networks
Iskratel
Erik K. Linask
Group Editorial Director
TMCnet
|
|
Wednesday,
June 22, 2010
2:00pm EDT
11:00am PDT
|
Parature:
Why Customer Service is
NOT Enough |
Lisa Ford
CSP
CPAE
Erik K. Linask
Group Editorial Director
TMCnet
|
|
Tuesday,
October 5, 2010
2:00pm EDT
11:00am PDT
|
Baybridge Technologies Series:
Session 3 of 3- Using Sophisticated Strategic Planning Software, Liberty Mutual, discovers new opportunities
|
Patrick Flynn
Senior Forecast Analyst,
Resource Management
Liberty Mutual Customer
Response Center
Ric Kosiba
President
Bay Bridge Decision Technologies
Patrick Barnard
Senior Web Editor
TMC
|
|